IT Support & Reporting Analyst (SQL + Crystal Reports)

EK Machine Co.; Fall River (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

EK Machine Co. is seeking a skilled IT Support Analyst to join our team in Wisconsin. The role supports workstation management, data reporting, and system maintenance across the organization, with focus on SQL query development and Crystal Reports.

The ideal candidate has hands-on experience with workstation setup, troubleshooting, and communicating effectively with end users. This position emphasizes independent work and collaboration with IT staff.

Qualifications

• Associate or Bachelor's degree in Information Technology/Computer Science or related field.
• Minimum of 3 years of experience in IT support or systems administration.
• Proficiency in SQL and Crystal Reports.
• Strong knowledge of workstation hardware/software and basic networking.
• Excellent problem-solving and communication skills.
• Ability to work independently or as part of a team.

Responsibilities

• Manage and support workstation hardware and software across departments.
• Perform software installations, updates, and ensure licensing compliance.
• Develop and maintain SQL queries for data extraction and reporting.
• Create and modify Crystal Reports to support operational and business needs.
• Provide technical support to end users and resolve IT-related issues.
• Document IT procedures and maintain system records.
• Collaborate with internal teams to support IT infrastructure and reporting initiatives.

Skills

Workstation skills

Problem solving

Communication

Education

Associate or Bachelor’s in IT/CS

3+ years IT support experience

Tools

SQL

Crystal Reports

Job description

EK Machine Co. is seeking a skilled IT Support Analyst to join our team in Wisconsin. The role supports workstation management, data reporting, and system maintenance across the organization, with focus on SQL query development and Crystal Reports.

The ideal candidate has hands-on experience with workstation setup, troubleshooting, and communicating effectively with end users. This position emphasizes independent work and collaboration with IT staff.