IT Support Operations Leader

ANB Bank; Cheyenne (WY); Presencial; USD 60.000 - 144.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 Weeks PTO

11 Paid Holidays

Medical, Dental, Vision Insurance

Health Savings (HSA) / FSA

Life/AD&D/Disability Insurance

401(k) with discretionary match

Discretionary annual bonus

Employee Assistance Program

Tuition Reimbursement

Descripción de la vacante

ANB Bank is seeking an IT Support Manager to lead operations and staff across remote regions, ensuring efficient call management, asset handling, and software license management. You will drive development and maintenance of IT systems and procedures while coordinating with the IT division to align with policy changes.

The role emphasizes leadership, enterprise end-user support experience, and strong troubleshooting in a banking setting, with opportunities to mentor team members and improve

Formación

• Minimum 4 years of experience in enterprise end user support or a closely related technology discipline.
• Strong troubleshooting, communication, and leadership skills.
• Experience in a banking environment is preferred.

Responsabilidades

• Maintain PC hardware setup and software on desktops, laptops, and tablets.
• Oversee IT Support team scheduling, performance reviews, and coaching.
• Manage call management/tracking systems and procedures.
• Ensure asset disposal, inventory, and license management compliance.
• Coordinate with IT division on policy changes and procedures.

Conocimientos

IT Support

Leadership

Customer service

Communication

Educación

High School graduate

Some college preferred

Herramientas

Microsoft Windows

Office 365

Active Directory

DNS/DHCP

Intune

Descripción del empleo

ANB Bank is seeking an IT Support Manager to lead operations and staff across remote regions, ensuring efficient call management, asset handling, and software license management. You will drive development and maintenance of IT systems and procedures while coordinating with the IT division to align with policy changes.

The role emphasizes leadership, enterprise end-user support experience, and strong troubleshooting in a banking setting, with opportunities to mentor team members and improve