IT Support & Operations Lead — Help Desk & Projects

Hinkle Law Firm LLC; Wichita (KS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Plan

Disability Insurance (Short/Long)

Group Life Insurance

Paid vacation and sick leave

Job summary

Hinkle Law Firm LLC in Wichita, Kansas is seeking an IT Support & Operations Coordinator to lead the day-to-day help desk and coordinate the frontline IT team. The role manages the ticket queue and is the go-to for issue resolution, scheduling, and documentation.

The position involves coordinating IT projects, vendor interactions, and end-user training while providing reliable, secure technology support for staff. On-site work in Wichita with after-hours coverage as needed.

Qualifications

• Minimum five years of help desk or IT support experience.
• Experience in lead/coordinator roles or readiness to take on responsibility.
• Proficiency in Windows workstation administration tasks and environments.
• Extensive experience with Microsoft 365 and Microsoft Office applications.
• Familiarity with help desk ticketing systems, remote support tools, VPNs, and remote access.

Responsibilities

• Lead and coordinate day-to-day help desk operations.
• Oversee the ticket queue, from intake to resolution.
• Manage escalations as senior point of contact for complex issues.
• Coordinate help desk scheduling and coverage, including planned absences.
• Strengthen ticket documentation standards and ensure complete records.
• Produce routine help desk reports on volume, response times, and trends.
• Identify recurring issues and pursue automation to reduce repeats.
• Manage IT projects from start to finish, including deployments and rollouts.
• Plan scope, timelines, and resources; coordinate work and completion.
• Assist with large IT initiatives and milestone planning with leadership.
• Track follow-up items and provide status updates to senior staff.
• Coordinate with IT vendors on routine matters.
• Track invoices and procurement follow-ups.
• Complete other department administrative tasks as assigned.
• Assist with end-user training and rollout documentation.

Skills

Help desk leadership

IT coordination

Windows administration

Microsoft 365

Ticketing systems

Remote support

Vendor coordination

Documentation

Communication

Multitasking

Tools

VPNs

Remote access tools

Job description

Hinkle Law Firm LLC in Wichita, Kansas is seeking an IT Support & Operations Coordinator to lead the day-to-day help desk and coordinate the frontline IT team. The role manages the ticket queue and is the go-to for issue resolution, scheduling, and documentation.

The position involves coordinating IT projects, vendor interactions, and end-user training while providing reliable, secure technology support for staff. On-site work in Wichita with after-hours coverage as needed.