IT Support / Operations Engineer (NY)

Baseten; United States; Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Equity

Medical coverage

Dental coverage

Job summary

Baseten is hiring an IT Operations Engineer to be the face of IT for the company, handling day-to-day support, office IT, and new-hire onboarding. The role is on-site in San Francisco and collaborates with IT Engineers to improve controls and automation.

You will support a macOS-first fleet, manage devices via MDM, and ensure smooth operations for in-office and remote staff. The team values initiative and reliable services.

Qualifications

• 5+ years in IT support or IT operations
• Experience managing macOS fleet end-to-end (MDM enrolment, OS updates, remote lock/wipe)
• Hands-on administration of Google Workspace, Slack and Zoom
• Experience with conference room, AV, and office network setup and troubleshooting
• Willingness to support events in the evening
• Experience with automation or scripting to streamline repetitive tasks
• Excellent communication and care for the support experience
• Ability to be in San Francisco office 5 days a week

Responsibilities

• Be the go-to IT contact for hardware, software, access issues across a macOS-first fleet
• Onboard new hires with laptops + accounts for in-office or remote work
• Manage onboarding, role changes, and offboarding via automated workflows
• Maintain office IT operations: conference rooms, AV, network, printers
• Support office buildouts and future IT scalability
• Manage IT assets and vendor relationships, including stock/shipping for remote staff
• Build a self-serve knowledge base to reduce ticket volume
• Automate recurring tasks within our ITSM (Serval) and integrate with IT Engineering as needed
• Handle day-to-day administration of core SaaS tools with delegated access

Skills

MacOS support

MDM management

Google Workspace

Slack

Zoom

Office IT

Automation scripting

Communication

Organization

In-office 5 days

Tools

Kandji

Apple Business Manager

AppleCare

Serval

Job description

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

We’re looking for an IT Operations Engineer to be the face of IT at Baseten: the person who makes technology just work for our team, in the office and remotely. You’ll own day-to-day support, office IT, and new-hire onboarding, and you’ll work alongside our IT Engineers, who design the controls and automation you’ll run and improve. This is an on-site role based in San Francisco.

RESPONSIBILITIES

• Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet, with some Windows.
• Give every new hire a great first day, from a ready-to-go laptop to working accounts, whether they’re in the office or remote.
• Run onboarding, role changes, and offboarding through our automated workflows, and catch the exceptions they don’t cover.
• Keep the office running smoothly: conference rooms and AV, network and Wi-Fi, printers, and walk-up support on office days.
• Support new office buildouts and plan workplace IT as we grow.
• Manage IT assets, and vendor relationships, including stock and shipping for remote teammates.
• Build a self-serve knowledge base and workflows that reduce ticket volume and help people help themselves.
• Find recurring friction and automate it within our AI ITSM (Serval) and existing tools, collaborating with IT Engineering on new integrations as needed.
• Handle day-to-day administration of our core SaaS tools within delegated, scoped roles.

REQUIREMENTS

• 5+ years in IT support or IT operations, ideally at a fast-growing company.
• Hands-on experience supporting a macOS fleet end to end: troubleshooting login, FileVault, permission, and profile issues; enrolling devices and deploying apps and OS updates through an MDM (e.g. Kandji), including remote lock and wipe; and managing hardware through Apple Business Manager, AppleCare repairs, and reimaging for redeployment.
• Hands-on experience administrating Google Workspace, Slack and Zoom.
• Experience with conference room, AV, and office network setup and troubleshooting.
• Flexibility to support events in the evening may be occasionally required.
• Experience with automation or scripting to streamline repetitive work.
• Excellent communication and a real care for the support experience.
• Strong organization across competing priorities in a fast-paced environment.
• Ability to be in our San Francisco office 5 days a week and lift standard IT equipment.

BENEFITS

Competitive compensation, including meaningful equity(U.S. only) 100% coverage of medical, denta