IT Support & Operations Coordinator

Thorogoodshoes; Merrill (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life & Disability

401K

ESOP

Paid vacation

Holidays

Tuition assistance

Employee assistance program

Job summary

Weinbrenner Shoe Company is seeking an IT Support and Operations Coordinator to help modernize our IT operations and support system integrations in a manufacturing environment. You will collaborate with IT leadership to streamline processes, manage assets, and improve overall service delivery.

The role requires 1–3 years in IT operations coordination or IT support, an associate degree or equivalent experience, and strong communication and organizational skills.

Qualifications

• Associate’s degree or equivalent work experience in IT support or operations coordination.
• 1–3 years of IT operations coordination or IT support experience, preferably in manufacturing or business settings.
• Familiarity with vendor management, contract renewals, and asset tracking tools.
• Strong written and verbal communication skills and ability to work across organizational levels.
• Proficiency with help desk software, asset management tools, and IT troubleshooting.

Responsibilities

• Assist in managing vendor relationships and contract renewals.
• Track IT hardware and software assets and dispose of obsolete equipment.
• Maintain inventory of software applications and licensing.
• Coordinate IT operations tasks with IT management and projects.
• Create and maintain documentation for IT policies, procedures, and contracts.
• Identify IT workflow improvements to increase efficiency.
• Collect IT feedback from employees and ensure high user satisfaction.
• Provide initial triage and route/escalate IT issues as needed.

Skills

Vendor mgmt

Asset tracking

IT support

Troubleshooting

Communication

Organization

Office 365

Ticketing systems

Education

Associate’s degree in IT or related field

Tools

Help desk software

Asset tracking systems

Ticketing systems

Microsoft Office Suite

Job description

With over a century of heritage in craftsmanship and innovation, Weinbrenner Shoe Company has earned its reputation as a dependable U.S. manufacturer of durable, high-performance work and safety footwear—combining traditional values with state-of-the-art production methods. As we continue to uphold our commitment to quality, integrity, and ongoing improvement, we’re also advancing into the digital age by modernizing our operations and strengthening our technology foundation. We’re looking for a dedicated IT Support and Operations Coordinator to help lead this transformation by supporting system integrations, streamlining IT operations, and applying data-driven solutions to enhance our manufacturing environment.

Duties and responsibilities include, but are not limited to:

• Assist in managing vendor relationships, including tracking contract renewal dates, keeping records of vendor contacts, and supporting the timely renewal of IT-related services and licenses.
• Manage and track IT hardware and software assets, ensuring accurate inventory records and proper disposal of obsolete equipment.
• Maintain an up-to-date inventory of software applications, ensuring compliance with licensing agreements and keeping track of version updates.
• Work closely with IT management to coordinate operational tasks, ensuring smooth internal processes and facilitating the execution of IT projects.
• Assist in the creation and maintenance of documentation related to IT policies, procedures, and vendor contracts.
• Identify areas for improvement in IT workflows, support processes, and asset management systems to increase efficiency and productivity.
• Communicate effectively with employees to gather IT-related feedback and ensure high levels of customer service and user satisfaction.
• Provide initial triage and support for end-user IT issues, routing and escalating to internal IT staff or external vendors as appropriate.

Qualifications and experience include, but are not limited to:

• Associate’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience in a technical support or operations coordination role.
• 1-3 years of experience in IT operations coordination or IT support, preferably in a business or manufacturing environment.
• Familiarity with vendor management processes, contract renewals, and asset tracking tools.
• Ability to manage multiple tasks simultaneously and work independently or as part of a team.
• Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization..
• Excellent troubleshooting and problem-solving skills, with the ability to elevate issues as needed.
• Strong organizational skills and attention to detail.
• Proficiency in help desk software, asset tracking systems, and IT troubleshooting.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook), ticketing systems, and asset management tools.
• Ability to learn new technologies and adapt to changing business needs.

As a Weinbrenner Shoe Company employee you will have access to excellent benefits and incentives including:

Medical/Health Insurance

• High Deductible Health Insurance and HSA Qualified Plan.
• HSA company match.
• Free Primary Care through Anovia Health
  • All Employees who join the High Deductible Health Insurance Plan will have Free Primary Care through Anovia Health. Spouses and Children on the plan are also covered at no charge!

Dental and Vision Insurance

• Dental insurance through Delta Dental
• Vision insurance through NVA(National Vision Administrators)
• Very low employee cost

Life, Short-Term Disability, AD&D and Additional Supplemental Insurance Benefits

• Company paid group Life and AD&D insurance
• Company paid long-and-short-term disability insurance
• Voluntary supplemental critical illness, hospital indemnity and accident insurance
• Voluntary Spouse/Child life insurance

And yet, there is even more!

• 401K - Employees are eligible to participate in our 401k program after 60 days of employment
• ESOP (Employee Stock Ownership Plan) - The ESOP is 100% funded by Weinbrenner Shoe Company, Inc.
• Vacation and PTO time
• 10- paid holidays
• Tuition assistance
• Employee Assistance Program

Weinbrenner is an Aff… Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.