Help Desk Support

Almo Corporation; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Almo Corporation in Philadelphia is seeking a Six Month Contract Helpdesk and Network Support Associate. You will respond to requests for technical assistance in person, over the phone or electronically, quickly diagnosing problems and documenting resolutions in a distributed Windows PC environment.

The role requires 1–3 years of experience, familiarity with Microsoft Office, strong communication and problem solving, and the ability to work under pressure while meeting goals.

Qualifications

• Associates Degree or higher; IT related is preferred OR equipment experience.
• 1-3 years of experience (Senior level role requires 3+ years).
• Proficiency or knowledge of Microsoft Office Suite.
• Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base.
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner.
• Strong written and verbal communication, time management, and record keeping skills.

Responsibilities

• Respond to requests for technical assistance in person, via phone or electronically and render a solution.
• Define and solve problems, collect data, establish facts, draw conclusions and make decisions.
• Maintain and document the network hardware/software databases and backup all network configuration devices.
• Install, configure, and test workstations using standard hardware, software, and images.
• Install/Uninstall approved software on end-user devices.
• Setup and assist with mobile devices, including setup of Almo email on approved devices.
• Thoroughly and accurately document user interaction and properly elevate to remediate issues.
• Support systems or product migration.
• Track and route problems and document resolutions.
• Senior level role will diagnose, research and resolve user hardware and software issues; provide recommendations for network updates and troubleshoot network issues.

Skills

Microsoft Office Suite

Problem solving

Communication

Customer service

Time management

Education

Associates Degree or higher (IT related)

Tools

Windows PC environment

Job description

Six Month Contract Role

Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management).

Position Summary

Six Month Contract Role

Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management).

What You Will Do In This Role

• Respond to requests for technical assistance in person, via phone or electronically and render a solution in an efficient manner. Quickly define and solve problems, collect data, establish facts, draw conclusions and make decisions.
  • Communicate with end-users and respond to basic requests for password reset, hardware and software setup and/or troubleshooting.
  • Maintain and document the network hardware/software databases and backup all network configuration devices.
  • Install, configure, and test workstations using standard hardware, software, and images
  • Install/Uninstall approved software on end-user devices
  • Setup and assist with mobile devices, including setup of Almo email on approved devices.
  • Thoroughly and accurately document user interaction and properly elevate to remediate issues
  • Support systems or product migration
• Track and route problems and requests and document resolutions.
• Senior level role will:
  • Diagnose, research and resolve user technical hardware and software issues.
  • Be responsible for installation of hardware systems.
  • Provide recommendations for network updates, modifications and additions
  • Troubleshoot network communication issues with internet connections, switches, VPNs, cabling, and firewalls

Qualifications

What we look for in a candidate:

• Associates Degree or higher; IT related is preferred OR equipment experience
• 1-3 years of experience (Senior level role requires 3+ years)
• Proficiency or knowledge of Microsoft Office Suite
• Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner
• Strong written and verbal communication, time management, and record keeping skills
• Customer service orientation

Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.