IT Support & Network Technician

North Community Counseling Centers, inc.; Columbus (OH); Hybrid; USD 30,000 - 36,000; Part time

Job summary

North Community Counseling Centers, inc. seeks a part-time IT support specialist to travel between agency locations in Columbus, OH, providing on-site hardware and network support.

You will install and maintain computers, printers, scanners, and phones, and help with basic networking tasks for reliable operations. Qualified candidates have 3+ years IT support experience, strong Windows and Microsoft 365 skills, and excellent customer service.

Qualifications

• High school diploma or equivalent required.
• 3+ years IT support, help desk, desktop support, networking, or similar experience preferred.
• IT education, certification, or technical training is helpful but not required.

Responsibilities

• Travel between agency locations to provide onsite IT support.
• Install, configure, maintain hardware including computers, printers, scanners, and phones.
• Assist with basic network troubleshooting (Wi-Fi, switches, access points, cabling, connectivity).
• Maintain communication with MSP and document issues and resolutions.
• Set up user access and decommission accounts for departures.
• Support Microsoft 365 accounts, passwords, permissions, and mail for staff.
• Maintain inventory of technology assets and equipment.

Skills

Windows systems

Microsoft 365 suite

Troubleshooting

Customer service

Documentation

Education

High school diploma or equivalent

Tools

Ubiquiti networking equipment

WatchGuard firewalls

VoIP (FreePBX)

CareLogic or EHR systems

Job description

6037 Cleveland Ave
Columbus, OH 43231, USA

Description

About Us: North Community Counseling Centers (NCCC) is a nonprofit, mental health and addiction agency that has been providing essential services since 1968. We’re on a mission to assist people in the community to achieve their maximum potential by providing behavioral healthcare services in a healthy, comfortable, and safe environment. With four locations and home- and school-based programs, NCCC is able to offer solutions to challenges related to mental health and addiction. In addition to therapy, NCCC offers case management, substance use disorder treatment, and youth and adolescent programming.

Essential Duties and Responsibilities

• Travel between agency locations as needed to provide onsite support with computers, laptops, printers, phones, and access points.
• Install, configure, maintain, and replace computers, printers, scanners, and other technology equipment.
• Assist with basic network troubleshooting, including Wi-Fi, switches, access points, cabling, and internet connectivity, server, security, and infrastructure issues as requested by Agency Administration or the MSP.
• Maintain communication with the MSP regarding open tickets, projects, and recurring technology problems.
• Set up technology and user access for new employees as needed.
• Disable or remove user access when employees leave the organization as needed.
• Assist with Microsoft 365 accounts, passwords, permissions, email, and basic application issues for specified administrative staff.
• Maintain accurate inventory of computers, phones, network equipment, and other technology assets.
• Document technology issues, resolutions, equipment changes, and recurring problems.
• Monitor and respond to IT support requests and prioritize issues based on urgency and operational impact.
• Assist with basic network equipment installation and troubleshooting at agency locations.
• Help test and implement new technology.
• Identify recurring technical issues and recommend practical solutions.
• Follow agency cybersecurity, HIPAA, privacy, and technology policies.
• Immediately report suspected security incidents to appropriate agency leadership and the MSP.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Three or more years of IT support, help desk, desktop support, networking, or similar experience preferred.
• Additional IT education, certification, or technical training is preferred but not required.

Knowledge and Skills

• Windows computers and laptops
• Microsoft 365, Outlook, Word, Excel, SharePoint and Teams
• Computer hardware troubleshooting
• Printers and scanners
• User account and password management
• Basic networking concepts including TCP/IP, DHCP, DNS, Wi-Fi, switches, routers, and access points
• Ethernet cabling and network connectivity troubleshooting

Experience with any of the following is helpful but not required:

• Ubiquiti networking equipment
• WatchGuard firewalls
• FreePBX or VoIP phone systems
• CareLogic or other behavioral-health electronic health record systems

Additional Qualifications

• Strong troubleshooting and problem-solving skills.
• Ability to determine when an issue can be resolved internally and when it should be escalated to the MSP.
• Strong customer-service skills and ability to communicate technical information clearly to nontechnical employees.
• Ability to manage multiple support requests and prioritize work appropriately.
• Ability to work independently while collaborating effectively with agency leadership, employees, vendors, and the MSP.
• Reliable transportation and ability to travel between agency locations.
• Ability to maintain confidentiality and appropriately handle sensitive and protected information.

Position Type: Part-Time

Pay: $22.00–$26.00 per hour

Schedule: Monday–Friday, daytime hours; hybrid with travel to agency locations as needed

North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.