Digital Navigator - Information Technology (Part-Time)

Cuyahoga Metropolitan Housing Authority; Cleveland, Northern (OH, KY); Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

CMHA is seeking a Digital Navigator to provide technical support to residents, helping them connect devices to Wi‑Fi, and to troubleshoot via on-site and remote channels.

You will guide residents in using everyday technology and online platforms such as RentCafe, while delivering one-on-one and group training to build digital literacy.

Formación

• Ability to explain technical concepts to non-technical residents in clear terms.
• Strong communication and interpersonal skills for community settings.
• Willingness to coach individuals and small groups in digital skills.

Responsabilidades

• Lead one-on-one and small group digital skills sessions.
• Assist residents with connecting devices to Wi-Fi and troubleshoot connectivity issues.
• Help residents navigate online portals like RentCafe and applications for services.
• Collaborate with community partners to deliver digital literacy training.
• Maintain computer labs and related equipment.

Conocimientos

Digital literacy training

Excellent communication

Public speaking

Technical support

Organizational skills

Educación

High School Diploma

Associate degree (AA) preferred

Herramientas

RentCafe

Descripción del empleo

Under the general direction of the Director of Information Technology or designee, the Digital Navigator will provide technical support to CMHA residents. Technical support includes assisting residents with connecting devices (computers, laptops, smartphones, smart TVs, etc.) to Wi-Fi networks and providing both on-site and remote troubleshooting. The role supports residents in using everyday technology and internet services, including navigating online platforms such as RentCafe. The incumbent provides hands‑on assistance through one‑on‑one and group support, helping residents build digital skills in a clear, easy‑to‑understand way.

In addition, the position works with community partners and volunteers to develop and deliver digital literacy training for CMHA residents and assists in identifying grant opportunities to help residents access affordable devices and connectivity.

Essential Duties and Responsibilities

• Lead one‑on‑one and small group digital skills training sessions for residents. Provide hands‑on assistance with connecting devices (computers, laptops, smartphones, smart TVs, etc.) to Wi‑Fi networks and resolving connectivity and device‑related issues through in‑person, phone, and virtual support.
• Support residents in navigating online platforms and portals, including applications, recertifications, and services such as RentCafe. Coach residents in using their home internet services to meet their individual needs and goals, and refer them to additional digital skill resources when appropriate.
• Conduct outreach within CMHA communities and represent the program at meetings, events, and other engagement opportunities. Advise residents on free or affordable home internet service options and assist with applications for connectivity programs and digital resources.
• Collaborate with community partners and volunteers to develop and deliver digital literacy training. Assist in maintaining computer labs and related equipment.
• Knowledge of public speaking and presentation techniques is required to effectively plan or conduct training sessions; performs other related duties as assigned.

Education and/or Experience

• High School Diploma or equivalent is required. Associate’s Degree (A.A.) or equivalent from a two‑year college in Information Systems or related field preferred.

Skills

• Ability to accurately and comfortably communicate technical information to non‑technical individuals, explaining concepts in a clear and easy‑to‑understand manner. Strong communication and interpersonal skills, with the ability to build trust and work effectively with residents in community settings.
• Comfortable using smartphones, computers, and internet applications, with the ability to install, configure, and maintain personal computers, networks, and related hardware and software. Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Demonstrated ability to identify and resolve computer system malfunctions and operational issues, as well as the ability to learn and support new systems and applications.
• Highly organized, patient, and dependable, with the ability to prioritize and manage multiple tasks concurrently with minimal direction while working independently.
• Excellent organizational, interpersonal, and communication skills, both written and oral.

Additional Requirement

Reliable transportation required for candidates assigned to West Side or East Side locations.

Other

Possession of a valid Ohio Vehicle Operator’s license and insurability under CMHA standards.

The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.

An Equal Employment Opportunity Employer