IT Support Manager: Lead Frontline Tech & Jira/M365
Continental Services
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Benefits offered by this job
Job summary
Continental Services is seeking a dedicated Manager for IT Support in Sterling Heights. This role oversees first-level support for technologies across corporate and customer sites, managing a team to provide reliable service. Responsibilities include managing ITSM practices, administering Jira, and overseeing Microsoft 365 services to promote organizational growth.
The ideal candidate will have 7+ years in IT, experience leading support teams, and hands-on knowledge of ITSM tools. This position offers comprehensive health coverage and a supportive work environment.
Qualifications
- 7+ years of IT experience with a focus on end-user support and service delivery.
- 3+ years of experience leading or supervising an IT support or service desk team.
- Strong understanding of ITSM tools and practices.
Responsibilities
- Manage first-level IT support across corporate and customer sites.
- Ensure incidents and service requests are logged and resolved per SLAs.
- Lead and develop the IT support team, setting performance goals.
Skills
Education
Tools
Job description
Continental Services is seeking a dedicated Manager for IT Support in Sterling Heights. This role oversees first-level support for technologies across corporate and customer sites, managing a team to provide reliable service. Responsibilities include managing ITSM practices, administering Jira, and overseeing Microsoft 365 services to promote organizational growth.
The ideal candidate will have 7+ years in IT, experience leading support teams, and hands-on knowledge of ITSM tools. This position offers comprehensive health coverage and a supportive work environment.
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