Onsite IT Service Desk Manager - Lead & Elevate Support

Infinite Campus; Minneapolis (MN); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Medical

Onsite Health Center

Teledoc

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Short & Long Term Disability

Life and ADD insurance

Paid time off

Holiday pay

Employee Assistance Program

401k

Employee Stock Option Plan

Education Assistance

Daily free lunch

Job summary

Infinite Campus is seeking a Manager of the IT Service Desk to lead the internal support team and ensure timely, high-quality technical assistance for staff. The role demands a degree in IT/CS and at least five years of ITSM leadership, with hands-on expertise across Windows, macOS, Microsoft 365, Jira, and Confluence.

Onsite work is required. You will drive service levels, onboarding/offboarding, asset and knowledge management, and cross-team collaboration to improve incident response and

Qualifications

• Degree in Information Technology, Computer Science, or related field.
• At least five years of IT Service Desk management experience.
• Strong customer service orientation and leadership capabilities.
• Solid technical background across hardware, software, and networks.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee and lead the IT Service Desk team to deliver timely, high-quality support.
• Manage day-to-day operations, escalations, and performance metrics.
• Implement best practices for onboarding/offboarding, asset and knowledge management.
• Collaborate with other IT teams on cross-functional initiatives to raise service levels.

Skills

Leadership

Customer service

Problem solving

Communication

ITSM

Team coaching

Education

Bachelor's in IT/CS

Tools

Microsoft Windows

macOS

Microsoft 365

Jira

Confluence

Job description

Infinite Campus is seeking a Manager of the IT Service Desk to lead the internal support team and ensure timely, high-quality technical assistance for staff. The role demands a degree in IT/CS and at least five years of ITSM leadership, with hands-on expertise across Windows, macOS, Microsoft 365, Jira, and Confluence.

Onsite work is required. You will drive service levels, onboarding/offboarding, asset and knowledge management, and cross-team collaboration to improve incident response and