Customer Service Specialist

The Kendall Group, Inc.; Clinton Charter Township (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Service Specialist to support the Sales team in Clinton Charter Township. You will efficiently process customer orders, manage delivery expectations, and resolve issues to ensure high levels of customer satisfaction.

Ideal candidates have an Associate’s degree (or equivalent experience) and experience with MS Office and CRM/ERP systems like Salesforce. You will collaborate across teams and vendors to maintain accurate, timely service and a positive

Qualifications

• Associate’s degree or equivalent work experience.
• Experience with MS Office and analytics/computer skills.
• Highly organized and detail-oriented; able to multi-task in a fast-paced environment.
• Strong communication; able to interface with customers, suppliers, and sales reps.
• Cross-functional collaboration and excellent internal/external customer service.

Responsibilities

• Process telephone orders, respond to calls, faxes, and emails promptly.
• Maintain and grow customer sales and gross profits to meet growth objectives.
• Enter orders into Eclipse and Salesforce; document transactions per procedures.
• Follow up on quotes and provide feedback to outside sales reps.
• Leverage company and vendor resources to deliver excellent customer service.

Skills

Service Excellence

Results

Action Oriented

Accountability and Responsibility

Understanding Others, Listening

Problem Solving

Teamwork and collaboration

Priority Setting

Education

Associate's degree or equivalent work experience

Tools

Salesforce

Microsoft Dynamics

Epicor/Solar Eclipse

MS Office

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Location Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.Exciting work you will do:The essential duties and responsibilities of the Customer Service Specialist position will consist of, but are not limited to, the following:Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt mannerMaintain and grow customer sales and gross profits to meet Company growth objectivesEnter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and proceduresReach out to customers to follow-up on quotes and provide the feedback to our outside sales representativesUse Company and vendor resources to provide excellent customer serviceInitiate workable solutions for customer issues/problems and ensure effective and long-term problem resolutionExpedite orders when necessaryMaintain quality service by adhering to Kendall Group policies, procedures, and standardsPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityUnderstanding Others, ListeningProblem SolvingTeamwork and collaborationPriority SettingWhat you’ll need:Work Experience: Entry LevelEducation: Associate’s degree or equivalent work experienceAnalytics/Computer Skills: Experience working with MS OfficeOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representativesPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Ability to see, talk and hearAbility to sit for 8 hours a dayPhysical Environment: Normal office environmentQualifications we prefer but don’t require:Work Experience: Previous inside sale, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices; experience interfacing or supporting a direct sales forceEducation: Technical degree or bachelor's degreeAnalytics/Computer Skills: Salesforce, Microsoft Dynamics or Epicor/Solar EclipseThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.