IT Support Specialist

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kendall Group, Inc. is seeking an IT Support Specialist to join the Information Technology team. You will monitor, install, and maintain computers, networks, and software, and resolve issues that arise.

Responsibilities include troubleshooting PCs, managing IT inventory, responding to escalated helpdesk tickets, and providing timely support to staff across multiple sites. Associate degree or equivalent IT experience preferred; Windows, Office 365, and AD familiarity required.

Qualifications

• 2 years of IT support or helpdesk experience.
• Associate’s degree in computer technology or related field, or equivalent work experience.
• Experience with Windows PCs and laptops and Office 365.

Responsibilities

• Install, troubleshoot and repair PCs.
• Maintain and administer computer networks and connected desktop/laptop systems.
• Respond to escalated helpdesk tickets and solve complex issues.
• Manage IT inventory.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Problem solving

Technical expertise

Communication

Education

Associate degree in computer technology or related field

Bachelor’s degree in computer technology or related field

Tools

Active Directory

Office 365

VMware

RedHat Linux

Cisco networking hardware

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them.Exciting work you will do:The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following:Install, trouble-shoot and repair new and/or existing PCsProvide maintenance and administration of both a computer network and connected desktop/laptop computersRespond to escalated helpdesk tickets that require more complex or time-consuming problem solvingManage IT inventoryPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and responsibilityTeamwork and collaborationProblem solvingDisplaying technical expertiseAwareness of the needs of othersWhat you’ll need:Work Experience: 2 years’ IT support or helpdesk experienceEducation: Associate’s degree in computer technology or related field, certification, or equivalent work experienceAnalytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptopsOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone callsCommunication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staffPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.Frequent sitting, driving, and getting in and out of a vehicleAbility to see/sit/talk and hearAbility to lift/move/carry up to 50lbsAbility to be on your feet for 8 hours a dayAbility to stand, walk, and climb stairsAbility to climb stairs and step ladders, bend, stoop, crouch, and kneelPhysical Environment: Normal Office environment: occasional warehouse or fabrication environment and exposure to moving equipmentTravel: Must be willing to work occasional weekends or off hours and willing to travel if necessaryQualifications we prefer but don’t require:Work Experience: 2 years’ providing windows pc supportEducation: Bachelor’s degree in the field of computer technology or related certificationAnalytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardwareThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.