IT Support Lead — NYC Office, Equity & Benefits

Rho; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Healthcare benefits

Paid time off

Job summary

Rho is hiring an IT Support Lead to own the technology backbone for our NYC office and distributed team. You will serve as the go-to for employee IT support, device lifecycle management, and core identity/SaaS administration, building scalable IT operations in a high-growth fintech.

This hands-on, in-office role requires 5+ years in IT support/operations, macOS/Windows expertise, and strong communication. You’ll collaborate with Security, People, and Finance to maintain access controls and asset

Qualifications

• 5+ years of IT support or IT operations experience.
• Hands-on expertise administering macOS and Windows and SSO platforms.
• Strong working knowledge of Google Workspace and common SaaS administration.
• Experience managing office IT infrastructure including networking and conference room tech.
• Excellent troubleshooting skills and a customer-service mindset.
• Clear communicator who can document processes for non-technical teammates.
• On-site work five days a week in the NYC office.

Responsibilities

• Serve as the primary point of contact for all employee IT support with fast, friendly resolution.
• Own device lifecycle management across macOS and Windows, including provisioning and offboarding.
• Administer core identity and SaaS systems (SSO, Google Workspace, Slack).
• Manage the NYC office IT infrastructure — networking, AV, conference rooms, on-site hardware.
• Build and document IT processes and self-service resources that scale with growth.
• Collaborate with Security, People, and Finance on access controls and asset management.
• Lead IT onboarding for new hires and ensure a seamless day-one experience.

Skills

IT support

MacOS admin

Windows admin

SSO admin

Google Workspace

Tools

MDM tools

Networking hardware

Job description

Rho is hiring an IT Support Lead to own the technology backbone for our NYC office and distributed team. You will serve as the go-to for employee IT support, device lifecycle management, and core identity/SaaS administration, building scalable IT operations in a high-growth fintech.

This hands-on, in-office role requires 5+ years in IT support/operations, macOS/Windows expertise, and strong communication. You’ll collaborate with Security, People, and Finance to maintain access controls and asset