IT Support & Lab Ops Associate — Robotics

Carnegie Mellon University

Pittsburgh (Allegheny County)

On-site

USD 28,000 - 41,000

Full time

2 days ago

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Benefits offered by this job

Tuition benefits

Paid time off

Bus pass

Job summary

Carnegie Mellon University’s National Robotics Engineering Center (NREC) seeks an IT Support Associate to advance IT/OT systems at Bakery Square. You will support the automated biology/chemistry lab, collaborate with robotics teams, and help deploy new capabilities in prototype and research settings.

The role emphasizes first-level help desk support, equipment installation, account management, and working with vendors.

Qualifications

Associate's degree in information technology required. Bachelor's degree preferred.
At least 2 years of experience in Help Desk Support, End User Support, Workstation Support, Operating System Administration, Network Administration, and ability to work independently.
Strong technical and interpersonal problem solving skills

Responsibilities

Handling first level support of service requests for the automated biological and chemical laboratory
Support all technology, including laptops/desktops, servers, printers, networks, and business production software
Use provided tools to track inventory
Work with software and hardware vendors to resolve issues
Use ticketing system and communicate face to face to resolve the needs of the organization
Be an active participant in a support group with evolving responsibilities in a fast-paced environment
Diagnosing hardware and software problems on endpoint computing
Managing computer and domain accounts
Working with commercial and in-house software to meet requests
Installing computer equipment in offices including computer towers and monitors
Managing support requests with staff and vendors as well as internal customers