IT Support Intern — Hybrid, ServiceNow & VDI

The Options Clearing Corporation (OCC); Chicago (IL); Hybrid; USD 28,000 - 40,000; Full time

Job summary

The Options Clearing Corporation (OCC) is offering a year-round IT internship in Chicago. Interns provide advanced technical support, handle complex tickets, and serve as escalation points for junior staff. The role covers hardware, software, and network systems with strong communication skills for customers, vendors, and IT teams.

The program runs January through December 2027. Interns work up to 20 hours weekly during the school year and up to 40 hours weekly in summer, subject to a 1,000-hour

Qualifications

• Log incoming tickets in ServiceNow with complete detail and timestamps.
• Prioritize tickets based on type and urgency.
• Provide first-level troubleshooting for hardware, software, and connectivity issues.

Responsibilities

• Log incoming tickets with details and timestamps.
• Categorize and prioritize tickets by urgency.
• Check ServiceNow for duplicates before treating as new.
• Provide first-level troubleshooting for hardware, software, and connectivity issues.
• Reset passwords and unlock user accounts per security procedures.
• Provision applications to users for VDI.
• Assist with basic network connectivity issues (Wi‑Fi, VPN).
• Escalate unresolved issues with clear documentation to Level 2/3.
• Follow up to confirm resolution and close tickets.
• Maintain knowledge base articles and internal docs.
• Communicate clearly to non-technical users.

Skills

Windows 11 basics

Active Directory basics

ServiceNow experience

Troubleshooting mindset

Written communication

Education

Computer Science or equivalent

Tools

ServiceNow

Job description

The Options Clearing Corporation (OCC) is offering a year-round IT internship in Chicago. Interns provide advanced technical support, handle complex tickets, and serve as escalation points for junior staff. The role covers hardware, software, and network systems with strong communication skills for customers, vendors, and IT teams.

The program runs January through December 2027. Interns work up to 20 hours weekly during the school year and up to 40 hours weekly in summer, subject to a 1,000-hour