IT Support Intern: Hands-On Tech & Networking

POET; Wichita (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Wellness program

On-site fitness centers

Gear reimbursements

Job summary

POET Biofuels seeks an IT Support Specialist Intern for an on-site role in Wichita, KS. You will act as the first point of contact for IT-related issues, answering calls, replying to emails, and logging incidents in the ticketing system.

Daily tasks include troubleshooting software/hardware, configuring devices, and supporting network upgrades under guidance. You will work with internal customers and external partners, gaining exposure to server, network, and telecommunications projects while

Qualifications

• High school diploma or equivalent.
• Pursuing a bachelor’s degree in business, technology, science or related field.
• Working knowledge of client/server, web architectures and object‑oriented technologies.
• Experience with Windows operating systems is expected.

Responsibilities

• Troubleshoot and repair IT issues on desktops, laptops, phones, and printers.
• Answer calls and respond to emails; document issues and processes; close tickets promptly.
• Manage inventory and basic configuration of team member devices; update documentation.
• Collaborate with external teams for hardware/software repairs and upgrades.
• Assist with Wi‑Fi upgrades, video surveillance installations, and server/network upgrades as needed.

Skills

Client/server

Web architectures

Object-oriented

Windows OS

Communication

Time management

Attention to detail

Teamwork

Education

Pursuing bachelor’s degree in a related field

Tools

Microsoft Office

Job description

POET Biofuels seeks an IT Support Specialist Intern for an on-site role in Wichita, KS. You will act as the first point of contact for IT-related issues, answering calls, replying to emails, and logging incidents in the ticketing system.

Daily tasks include troubleshooting software/hardware, configuring devices, and supporting network upgrades under guidance. You will work with internal customers and external partners, gaining exposure to server, network, and telecommunications projects while