IT Support Intern: Hands-On Tech & Learning

Intermountain Healthcare Inc.; San Jose (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

Intermountain Health is offering an IT support internship at Good Samaritan Hospital in Lafayette, CO. The role involves learning to resolve basic computer issues, documenting resolutions, and supporting existing systems under direction of the IT team.

The position emphasizes customer service, communication, and the ability to work within a fast-paced, service-oriented environment while gaining practical experience in IT operations and security policies.

Qualifications

• Basic understanding of computer hardware and peripherals.
• Strong written and oral communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer service oriented with attention to detail.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Provide updates on project and incident status to staff.
• Assist with deploying, supporting and maintaining systems.
• Adhere to enterprise security policies for hardware and software.

Skills

Basic hardware knowledge

Communication skills

Self-motivation

Customer service orientation

Education

High School Diploma or equivalent

Tools

ITIL ticketing system

Word processing

Spreadsheet

Job description

Intermountain Health is offering an IT support internship at Good Samaritan Hospital in Lafayette, CO. The role involves learning to resolve basic computer issues, documenting resolutions, and supporting existing systems under direction of the IT team.

The position emphasizes customer service, communication, and the ability to work within a fast-paced, service-oriented environment while gaining practical experience in IT operations and security policies.