DTS Intern

Intermountain Healthcare Inc.; San Jose (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

Intermountain Health is offering an IT support internship at Good Samaritan Hospital in Lafayette, CO. The role involves learning to resolve basic computer issues, documenting resolutions, and supporting existing systems under direction of the IT team.

The position emphasizes customer service, communication, and the ability to work within a fast-paced, service-oriented environment while gaining practical experience in IT operations and security policies.

Qualifications

• Basic understanding of computer hardware and peripherals.
• Strong written and oral communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Customer service oriented with attention to detail.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Provide updates on project and incident status to staff.
• Assist with deploying, supporting and maintaining systems.
• Adhere to enterprise security policies for hardware and software.

Skills

Basic hardware knowledge

Communication skills

Self-motivation

Customer service orientation

Education

High School Diploma or equivalent

Tools

ITIL ticketing system

Word processing

Spreadsheet

Job description

Job Description:

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.

Essential Functions

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule. Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions. Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred:

• Students in Information Systems or related field and/or equivalent work experience

Physical Requirements

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Location:

Good Samaritan Hospital

Work City:

Lafayette

Work State:

Colorado

Scheduled Weekly Hours:

40

$19.29 - $24.75

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence (“AI”) platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.