IT Support Intern: Hands-On Help Desk & Automation

Welltower™ Inc. (NYSE:WELL); Toledo (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Welltower Inc. in Toledo, OH is seeking an IT Intern to join our Infrastructure and Help Desk teams. You’ll gain hands-on experience with PCs, peripherals, troubleshooting, and automation projects while contributing to reporting initiatives.

You’re currently pursuing a Bachelor’s in Information Systems or a related field; prior IT internship is a plus. You’ll work on hardware, software issues, and data tasks, with opportunities to interact with senior leadership.

Formación

• Education: Currently pursuing a Bachelor’s degree in Information Systems or a related field.
• Experience: Prior internship experience in IT, Helpdesk, or a related field is preferred.
• Technologies: HP desktops/laptops, Windows 7/10, Office (2013, 2016, O365), printers, multi-function devices, browsers, and Apple iOS.
• Skills: Proficiency in SQL (MySQL and SQL Server is a plus) and exposure to BI tools like Tableau.
• Independent learning and a proactive approach to problem-solving.

Responsabilidades

• Provide first-response technical assistance to Welltower employees.
• Diagnose, research, and resolve hardware and software issues.
• Escalate unresolved issues to the appropriate IT teams.
• Use Help Desk software to track, manage, and resolve tickets.
• Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
• Support IT staff in process improvement initiatives.
• Contribute to Welltower’s automation strategy by helping build innovative solutions.
• Assist in developing reporting and analysis capabilities for less mature data sources.
• Perform other duties as assigned.

Descripción del empleo

Welltower Inc. in Toledo, OH is seeking an IT Intern to join our Infrastructure and Help Desk teams. You’ll gain hands-on experience with PCs, peripherals, troubleshooting, and automation projects while contributing to reporting initiatives.

You’re currently pursuing a Bachelor’s in Information Systems or a related field; prior IT internship is a plus. You’ll work on hardware, software issues, and data tasks, with opportunities to interact with senior leadership.