IT Support Specialist I

Suncoast Property Management, LLC; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan and match

Gym membership reimbursement

Career development opportunities

Job summary

SI HoldCo, LLC is seeking an onsite IT Support Specialist I to join the Help Desk team. You will assist end users with technology needs, set up and support workstations, phones, printers, and applications, and help manage IT assets.

The role requires at least 2 years in desktop support with Windows 10/11, experience with phone-based assistance, and willingness to work on-call and some weekends. A valid driver's license is needed.

Qualifications

• 2+ years of desktop support experience including Windows 10/11.
• Experience providing phone-based user assistance.
• Ability to multi-task in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong attention to detail in troubleshooting and problem resolution.
• Hands-on experience supporting a VMware environment.
• Familiarity with two-factor authentication tools (Duo/Okta).
• Experience with VPN services.
• Willingness to work on-call outside of business hours and some weekends.
• Possess a valid driver’s license and good driving record.

Responsibilities

• Prioritize and resolve first-contact tickets to minimize user downtime.
• Deliver IT support focused on user satisfaction across PC, Mac, and mobile.
• Follow SOP documentation for issue resolution and accuracy.
• Escalate complex issues to senior staff when needed.
• Manage personal workflow and monitor active tickets for responsiveness.
• Provide support for mobile devices (iOS/Android).
• Document problem-solving approaches to enhance knowledge base.
• Track hardware, software licenses, and IT assets.
• Conduct IT onboarding for new users.

Skills

Phone-based user assistance

Windows 10/11

VMware

Two-factor authentication (Duo/Okta)

VPN services

On-call availability

Valid driver’s license

Tools

Duo/Okta authentication tools

Job description

Overview

Position Type

Full Time

Category

Information Technology

Description

The company is currently seeking an onsiteIT Support Specialist I to work on the IT Help Desk to assist end users with technology needs. This position will assist IT Support management with the setup, support, and accurate asset management of all company workstations, phones, printers, and applications.

At SI HoldCo, LLC we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know balance is essential. We encourage employees to become their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared great things can happen.

The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including: Medical, dental, and vision insurance options Paid time off Company-provided life insurance policy 401(k) plan and match Gym membership reimbursement Career development and opportunities for advancement Charitable activities and more

General Duties and Responsibilities:

• Prioritize and resolve first-contact tickets promptly to minimize user downtime
• Deliver exceptional IT support focused on user satisfaction, including account set up, system maintenance, antivirus, and troubleshooting across PC, Mac, and mobile platforms
• Adhere to SOP documentation, ensuring thoroughness and accuracy in issue resolution
• Escalate complex issues to senior staff when necessary
• Effectively manage personal workflow and monitor active tickets within the IT ticketing system to maintain responsiveness and quality service
• Provide dedicated support for mobile devices (iOS/Android) ensuring seamless integration and a positive user experience
• Committo resolving urgent issues and maintaining business continuity
• Thoroughly document problem-solving approaches and solutions to enhance team knowledge base and expedite future issue resolutions
• Support with tracking hardware, software licenses, and other IT assets to facilitate efficient resource management
• Conduct IT onboarding for new users
• Support team objectives and overall organizational success

Qualifications:

• 2 or more years of professional experience indesktop support including Windows OS 10 & 11
• Experience with phone-based user assistance
• Strong ability to multi-task and perform effectively in a fast-paced environment
• Excellent organizational and time management skills
• Strong attention to detail
• Demonstrated success in troubleshooting and problem resolution within a production support environment
• Strong analytical and process-driven mindset
• Hands-on experience supporting a VMware environment
• Familiarity with two-factor authentication tools (e.g. Duo, Okta)
• Experience with VPN services
• Able to work on-call outside of business hours (including after hours and some weekends)
• Occasionally available for overnight travel when necessary
• Possess valid driver's license, acceptable driving record, and proof of adequate auto liability insurance

Preferred Qualifications:

• Relevant certification such as CompTIA A+ and/or Network+ Experience with Cisco AnyConnect or Cisco SecureConnect

At SI HoldCo, LLC employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.