IT Support Intern

Fourhands; Austin (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Fourhands is looking for an IT Support Intern in Austin, Texas, starting September 2026 for the Fall term. The intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations, while managing IT tickets and supporting system maintenance.

The ideal candidate is pursuing a degree in relevant fields and has basic knowledge of Windows OS. This part-time position (20-25 hours/week) offers practical experience in a dynamic environment with a commitment to service excellence.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows OS, exposure to Microsoft Azure is a plus.
• Familiarity with imaging tools and inventory management software.

Responsibilities

• Manage IT tickets by troubleshooting basic issues and documenting solutions.
• Support system maintenance and user account management.
• Assist with offboarding process by deactivating accounts and backing up data.

Job description

The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. Support system maintenance, user account management, and documentation of technical solutions.

This position is expected to start in September 2026 and continue through the entire Fall 2026 term (through December 2026). Internships are a minimum of 12 weeks, part-time (20 to 25 hours) and on-site.

In This Role

• Manage IT tickets by troubleshooting basic issues, documenting solutions, and escalating complex problems to the IT team
• Follow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation
• Provide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements
• Assist with the offboarding process by deactivating accounts, backing up data, and tracking company assets
• Help create and deploy system images for hardware setups
• Maintain and organize inventory records for IT assets, including computers, peripherals, and software licenses
• Track and document the lifecycle of IT equipment
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of Windows OS, exposure to Microsoft Azure is a plus
• Familiarity with imaging tools and inventory management software

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.