IT Support & Infrastructure Specialist

Red Dot Buildings (Metal Building Systems); Athens (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Red Dot Buildings in Athens, Texas is seeking an IT Support & Infrastructure Specialist who enjoys solving problems, helping people, and getting hands-on with technology. You will deliver responsive technical support across computers, phones, and printers, and help keep systems running smoothly.

Join a team that values quality and teamwork as you manage user accounts, network services, cybersecurity initiatives, and IT projects with vendors and internal staff.

Qualifications

• High school diploma or GED required; A.A.S. in IT/networking preferred.
• 2+ years of experience in IT support, infrastructure, or networking.
• Strong troubleshooting across hardware, software, OS, and network connectivity.
• Working knowledge of Windows and Microsoft applications.
• Familiarity with Active Directory, VPNs, DNS, DHCP, VoIP, and client/server environments.
• CompTIA A+ or related certification is a plus.

Responsibilities

• Provide responsive, high-quality technical support for computers, mobile devices, printers, software, network connectivity, and other technology.
• Install, configure, troubleshoot, repair, and maintain hardware, operating systems, applications, and peripherals.
• Manage user accounts, permissions, security groups, and technology access through Active Directory and related systems.
• Support employee onboarding, transfers, and offboarding, including equipment and system access.
• Assist with network and infrastructure administration, including switches, wireless, VPN, DNS, DHCP, firewalls, servers, virtual machines, backups, and storage.
• Install, terminate, test, label, and troubleshoot low-voltage network cabling, including fiber optic cable.
• Support VoIP, email, and other communication systems.
• Maintain technology inventory, asset records, system documentation, and procedures.
• Manage help desk tickets and work orders, prioritizing issues and providing timely communication and follow-through.
• Perform system updates, patching, preventative maintenance, equipment replacements, and technology health checks.
• Assist with cybersecurity initiatives, including endpoint protection, access controls, account security, and security alerts.
• Partner with IT, vendors, contractors, and internal teams on technology projects, upgrades, deployments, and problem resolution.
• Follow all company technology, cybersecurity, safety, and quality standards.
• Provide occasional after-hours or weekend support when needed.

Skills

Troubleshooting

Communication skills

Team collaboration

Self-motivated

Education

High school diploma or GED

A.A.S. in IT/Networking

Tools

Active Directory

VPNs

DNS

DHCP

VoIP

Server administration

Virtual machines

Job description

Description

At Red Dot, technology keeps our people, projects, and operations moving. We’re looking for an IT Support & Infrastructure Specialist who enjoys solving problems, working with people, and getting hands-on with technology.

Job Type

Full-time

About Red Dot Buildings

For more than 60 years, Red Dot Buildings has designed and manufactured custom-engineered metal buildings. Based in Athens, Texas, Red Dot delivers complex, customized structures for commercial, educational, athletic, government, worship, and specialty applications. From design and detailing through fabrication and erection management, Red Dot’s work is built on technical expertise, teamwork, attention to detail, and a commitment to quality.

What You’ll Do

• Provide responsive, high-quality technical support for computers, mobile devices, printers, software, network connectivity, and other technology.
• Install, configure, troubleshoot, repair, and maintain hardware, operating systems, applications, and peripherals.
• Manage user accounts, permissions, security groups, and technology access through Active Directory and related systems.
• Support employee onboarding, transfers, and offboarding, including equipment and system access.
• Assist with network and infrastructure administration, including switches, wireless, VPN, DNS, DHCP, firewalls, servers, virtual machines, backups, and storage.
• Install, terminate, test, label, and troubleshoot low-voltage network cabling, including fiber optic cable.
• Support VoIP, email, and other communication systems.
• Maintain technology inventory, asset records, system documentation, and procedures.
• Manage help desk tickets and work orders, prioritizing issues and providing timely communication and follow-through.
• Perform system updates, patching, preventative maintenance, equipment replacements, and technology health checks.
• Assist with cybersecurity initiatives, including endpoint protection, access controls, account security, and security alerts.
• Partner with IT, vendors, contractors, and internal teams on technology projects, upgrades, deployments, and problem resolution.
• Follow all company technology, cybersecurity, safety, and quality standards.
• Provide occasional after-hours or weekend support when needed.

Requirements

• High school diploma or GED required; technical education, A.A.S. in IT/networking, or equivalent experience preferred.
• 2+ years of experience in IT support, infrastructure, networking, or a related technical environment.
• Strong troubleshooting skills across hardware, software, operating systems, and network connectivity.
• Working knowledge of Microsoft Windows and Microsoft applications.
• Familiarity with Active Directory, networking, VPNs, DNS, DHCP, VoIP, and client/server environments.
• Experience with network cabling and low-voltage infrastructure is strongly preferred.
• CompTIA A+ or other relevant certification is a plus.
• Basic familiarity with Apple, Linux, and mobile operating systems is helpful.
• Strong communication and customer service skills with the ability to work effectively with employees at all levels.
• Self-motivated, dependable, organized, and able to prioritize multiple issues in a fast-paced environment.
• Comfortable working independently while also being a collaborative team member.
• Mechanical aptitude and the ability to read basic technical, construction, electrical, or architectural documents.