Systems Support Engineer II

Red River; Town of Florida (NY); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Red River is seeking a Systems Support Engineer II to join our onsite team in Ft Lauderdale, FL. You will provide premium IT support and workplace technology services to senior executives and key stakeholders, ensuring seamless computing experiences and strong client relationships.

Ideal candidates bring 5+ years in IT support, and certifications in ITIL, Modern Desktop, Apple ACSP, or CompTIA A+. You will diagnose hardware, software, and network issues, maintain uptime, and communicate clearly

Formación

• Certifications such as ITIL, Microsoft Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
• Experience supporting C-level executives or high-profile clients and their assistants.
• Background in enterprise-level corporate environments; expertise in Windows, macOS, iOS, and Android.
• Strong knowledge of networking, VPNs, and enterprise security practices.
• Experience with ITSM tools (ServiceNow, Jira) and remote troubleshooting tools.

Responsabilidades

• Provide premium IT support to VIP and office users onsite.
• Maintain user uptime and improve computing experiences through proactive maintenance and issue resolution.
• Deliver exceptional customer service to strengthen client relationships.
• Continue learning new technologies and maintenance processes.

Conocimientos

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Windows

macOS

iOS

Android

Networking

VPNs

Enterprise security

ITSM tools

Remote troubleshooting

Educación

5+ years of IT support experience

ITIL Certification

Microsoft Modern Desktop Administrator

Apple ACSP

CompTIA A+

Experience supporting C-level executives or high-profile clients

Herramientas

ServiceNow

Jira

Descripción del empleo

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• **Collaboration** - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• **Creativity** - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
• **Empathy -** You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• **Integrity** - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
• **Judgment** - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• **Purpose** - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• **Resilience** - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or elevate to others; you embrace a hard challenge.
• **Selflessness** - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Ft Lauderdale, FL. This person provides premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to ensure seamless technology experiences both for VIP and office-based users.

Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception by the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.

**Minimum Education/Certification/Experience Requirements:**

• Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
• Experience supporting C-level executivesor high-profile clients and their administrative assistants.
• Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Androidenvironments.
• Strong knowledge of networking, VPNs, and enterprise securitypractices.
• Experience with ITSM tools(ServiceNow, Jira, etc.) and remote troubleshooting tools.

**Preferred Education/Certification/Experience:**

• 5+ yearsof experience in IT support, workplace technology, or a related field.
• Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
• Exceptional customer service, problem-solving, and communicationskills.
• Ability to handle high-pressure situationsand deliver solutions quickly.

**Knowledge,** **Skills** **and** **Abilities:**

**Technical Support & Troubleshooting:**

• Diagnose and resolve hardware, software, and networkissues across desktops, laptops, mobile devices, and AV equipment.
• Offer proactive maintenanceto prevent IT disruptions, including