IT Support/Help Desk

COATING PLACE LLC; Verona (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sign-On Bonus

Medical, Dental, Vision, Life, AD&D, &

Disability Insurance

Job summary

COATING PLACE LLC in Verona, WI is seeking an IT Support/Help Desk person for an onsite, 1st shift role. The position pays $20–$30 per hour with a $2,000 sign-on bonus and a 8-4:30 schedule, Mon-Fri. You’ll field help desk calls, support end-user devices, and log requests in ManageEngine ServiceDesk Plus.

Onsite role with growth in a GMP-conscious environment. Requirements include an Associate's degree in CS or related field, strong communication and customer service skills, and proficiency with

Qualifications

• Associate degree in computer science or related field or currently enrolled.
• Strong communication and customer service skills.
• Proficient with Windows 11, Office 365 and SharePoint Online.
• Foundational networking and virtualization knowledge.

Responsibilities

• Field help desk calls and log requests in ServiceDesk Plus.
• Support end-user hardware, software, and phones.
• Maintain asset tracking database.
• Assist in user training on software and devices.
• Escalate complex issues to senior IT staff as needed.
• Document troubleshooting steps for knowledge base and SOPs.

Skills

Communication

Customer service

Windows 11

Office 365

SharePoint

Networking basics

Domain infra

Virtualization

Education

Associates Degree in Computer Science

Enrolled in related program

Tools

ManageEngine ServiceDesk Plus

Windows Server 2019+

Hyper-V

VMware

Citrix

Job description

IT Support/Help Desk (Onsite Role)

Full-Time, Regular Employee Professional-Admin Verona, WI, US

2 days ago Requisition ID: 1150

Salary Range: $20.00 To $30.00 Hourly

**$2,000 Sign-On Bonus!**

1st Shift: 8:00am – 4:30pm, Mon - Fri

This position would be ONSITE

Position Overview

The primary role of the IT Support – Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions

• Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus.
• Support end-user computer hardware, software, and phones.
• Maintain Asset Tracking database.
• Assist in user training on software and devices.
• Analyze ongoing issues and propose long-term solutions.
• Escalate complex or unresolved issues to senior IT staff or system administrators as needed.
• Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs.
• Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures.
• Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each.
• Depending on the position, the employee will be aware of Halal and/or Kosher requirements.
• Other duties as assigned.

Education/Skills/Knowledge Required

• Associates Degree in Computer Science or related field, or enrolled in related program.
• Excellent communication and analytical skills.
• Excellent customer service skills.
• Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online.
• Networking (CompTIA equivalent).
• Computer Basics (CompTIA equivalent).
• Familiar with Domain infrastructure on Windows Server 2019 and up.
• Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).

Competitive Benefits

• Friendly work environment.
• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%.
• Generous Paid-time Off - Accrue up to 17 days of PTO within the 1st year.
• Tuition Reimbursement Program.
• Sign-On Bonus!