IT Support/Help Desk

Coating Place, Inc.; Verona, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-On Bonus

Medical, Dental, Vision, Life, AD&D, &

401(k) with company matching up to 5%

Paid-time Off 17 days first year

Tuition Reimbursement Program

Friendly work environment

Job summary

Coating Place, Inc. in Verona, WI is seeking an IT Support/Help Desk professional to field calls and support day-to-day end-user computer operations.

The role focuses on troubleshooting hardware, software, and phone issues, maintaining asset records, and guiding users through training on software and devices while escalating complex problems to senior staff as needed. This full-time on-site position includes a $2,000 sign-on bonus and a comprehensive benefits package.

Qualifications

• Associates Degree in CS or related field.
• Excellent communication and analytical skills.
• Excellent customer service skills.
• Proficient in Windows 11, Office 365, and SharePoint Online.
• Networking (CompTIA) and basic Windows Server infrastructure.
• Understanding virtualization (Hyper-V, VMware, Citrix).

Responsibilities

• Field help desk calls and support day-to-day end-user computer operations.
• Log and track requests using ManageEngine ServiceDesk Plus.
• Support end-user computer hardware, software, and phones.
• Maintain Asset Tracking database.
• Assist in user training on software and devices.
• Escalate complex issues to senior IT staff as needed.
• Document troubleshooting steps for knowledge base and SOPs.
• Follow Coating Place cGMP and safety practices.

Skills

Excellent communication

Excellent customer service

Networking (CompTIA)

Computer Basics (CompTIA)

Domain infrastructure (Windows Server

Virtualization concepts (Hyper-V/VMw/​

Education

Associates Degree in Computer Science or related field

Tools

ManageEngine ServiceDesk Plus

Windows 11

Office 365

SharePoint Online

Hyper-V

VMware

Citrix

Windows Server 2019

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support/Help Desk

Full-Time, Regular Employee Professional-Admin Verona, WI, US

$2,000 Sign-On Bonus!
1st Shift: 8:00am – 4:30pm, Mon - Fri

Position Overview

The primary role of the IT Support – Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions

• Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus.
• Support end-user computer hardware, software, and phones.
• Maintain Asset Tracking database.
• Assist in user training on software and devices.
• Analyze ongoing issues and propose long-term solutions.
• Escalate complex or unresolved issues to senior IT staff or system administrators as needed.
• Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs.
• Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures.
• Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each.
• Depending on the position, the employee will be aware of Halal and/or Kosher requirements.
• Other duties as assigned.

Education/Skills/Knowledge Required

• Associates Degree in Computer Science or related field, or enrolled in related program.
• Excellent communication and analytical skills.
• Excellent customer service skills.
• Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online.
• Networking (CompTIA equivalent).
• Computer Basics (CompTIA equivalent).
• Familiar with Domain infrastructure on Windows Server 2019 and up.
• Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).

Competitive Benefits:

• Friendly work environment.
• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%.
• Generous Paid-time Off - Accrue up to 17 days of PTO within the 1st year.
• Tuition Reimbursement Program.
• Sign-On Bonus!