IT Support Engineer – Tier 2 | Windows, MDM, Okta

Fanatics Collectibles; Sunnyvale (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Fanatics Collectibles seeks an experienced IT support specialist (Tier 2) to maintain Windows and macOS endpoints, manage Intune/NinjaOne, and administer ABM/JAMF for device enrollment. You will handle identity and access via Okta/SSO, support Zoom Rooms, and contribute to incident management in a manufacturing environment with strict SLAs.

You will also manage asset offboarding and IT documentation, with occasional travel to Allen, TX as needed.

Qualifications

• 2+ years of IT support at escalated/Tier 2 level.
• Experience with Jira Service Management ticket queues, SLAs, and escalations.
• Hands-on administration with Microsoft Intune and NinjaOne.
• Experience with Apple Business Manager and JAMF for device enrollment and management.
• Experience administering Okta or similar identity/SSO tooling.
• Experience with Zoom/Zoom Rooms and conference systems.
• Willingness to travel occasionally to Allen, TX.
• Proficient in Windows and macOS support.

Responsibilities

• Tier 2 escalated support; resolve tickets escalated from Tier 1 in a manufacturing environment.
• Incident management: categorize, prioritize, and track incidents to resolution.
• Administer Windows endpoints, images, and configuration via Intune and JAMF.
• Manage Apple Business Manager and JAMF for device enrollment and compliance.
• Administer Okta/SSO accounts and Microsoft 365 tasks across tenants.
• Execute device offboarding, retention, and legal holds per policy.
• Support conference room AV, Zoom Rooms, and facility tech.
• Document and update internal knowledge base for the team.

Skills

Customer service

Incident management

Ticket prioritization

Windows support

macOS support

Tools

Jira Service Management

Intune

NinjaOne

Apple Business Manager

JAMF

Okta/SSO

Zoom Rooms

Microsoft 365 Admin

Job description

Fanatics Collectibles seeks an experienced IT support specialist (Tier 2) to maintain Windows and macOS endpoints, manage Intune/NinjaOne, and administer ABM/JAMF for device enrollment. You will handle identity and access via Okta/SSO, support Zoom Rooms, and contribute to incident management in a manufacturing environment with strict SLAs.

You will also manage asset offboarding and IT documentation, with occasional travel to Allen, TX as needed.