IT Support Engineer: PC Deploy & Office 365

Merge IT; Alpharetta (GA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Benefits

Diversity-focused workplace

Job summary

A leading IT services company in Alpharetta is looking for an IT Support Engineer for a contract position. This role involves reimaging and deploying PCs, troubleshooting hardware, and providing support for Office 365 applications. Candidates should have proven experience with Office 365 at the deskside level, excellent customer service skills, and a basic understanding of device imaging practices. If you're passionate about IT and looking for a role that can advance your career, this opportunity is for you.

Qualifications

• Proven hands-on experience with Office 365 at the deskside level.
• Basic knowledge of device imaging, reimaging, and PC deployment best practices.
• Excellent problem-solving and customer service skills.

Responsibilities

• Reimage and deploy PCs as part of refresh or break/fix processes.
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals.
• Support users with Office 365 applications and Windows OS issues.
• Document incidents, service requests, and actions taken using ServiceNow.
• Collaborate remotely with team members across other locations to resolve complex issues.
• Perform basic hands-and-feet network support.
• Ensure timely and professional communication with end users and team leads.

Skills

Office 365

Problem-solving

Customer service

Tools

ServiceNow

Job description

A leading IT services company in Alpharetta is looking for an IT Support Engineer for a contract position. This role involves reimaging and deploying PCs, troubleshooting hardware, and providing support for Office 365 applications. Candidates should have proven experience with Office 365 at the deskside level, excellent customer service skills, and a basic understanding of device imaging practices. If you're passionate about IT and looking for a role that can advance your career, this opportunity is for you.