IT Support Engineer - Microsoft 365 & Cross-Platform Expert

Phillip Capital Inc.

Chicago (IL)

On-site

USD 55,000 - 80,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Onsite gym

Rooftop deck

Job summary

Phillip Capital Inc. in Chicago is seeking a reliable IT Support Engineer to deliver daily technical assistance across the organization.

You will troubleshoot hardware, software, and network issues, and serve as the first point of contact for IT-related queries, ensuring minimal disruption to business operations. You will support Windows and macOS devices, Microsoft 365 apps, and device management tools such as Intune, Jamf, and TeamViewer, while maintaining security and documentation to help

Qualifications

Associate or bachelor degree in Information Technology or related field.
1–3 years of IT support or help desk experience.
Proficient with Windows, macOS, Microsoft 365 and standard business apps.
Understanding of computer hardware, networks and security basics.
Experience with Active Directory and Entra ID.
Experience with Intune, Jamf, or SCCM/Configuration Manager.
Knowledge of TCP/IP, DHCP, DNS, Wi‑Fi, LAN and VPN troubleshooting.
Familiarity with remote support tools (TeamViewer, AnyDesk).
Experience with Jira or Zendesk ticketing systems.
Strong customer service and communication skills.
Ability to prioritize and work independently or in a team.
Ability to follow AI-use policies and identify data-protection risks.
Basic scripting (PowerShell, Bash) is a plus.

Responsibilities

Respond promptly to IT support requests via ticketing system, email, or in person.
Troubleshoot and resolve hardware and software issues (Windows/macOS, printers, mobile devices).
Provide support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and AI tools.
Manage accounts, group access, password resets, and user lifecycles in Active Directory and Entra ID.
Use Intune, Jamf, TeamViewer, BeyondTrust for device management and remote support.
Maintain IT asset inventory and assist in hardware lifecycle management.
Set up and maintain conference room and AV equipment.
Support basic network troubleshooting (Wi-Fi, LAN, VPN).
Ensure regular data backups and assist in data recovery.
Document solutions, update knowledge base, and identify recurring issues.
Escalate complex issues to higher-level IT staff or vendors.
Ensure compliance with IT policies and security protocols.