IT Support Engineer II — MSP Desk & Network

Beacon Technologies, Inc; Lafayette (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Beacon Technologies, Inc. in Lafayette, CO seeks an IT Support Engineer to join our Managed Services team. You will provide desktop/app support, systems administration, networking, and firewall management, delivering prompt assistance with a strong customer-service mindset.

Responsibilities include monitoring alerts, handling tickets, proactive maintenance, on-call shifts, and documenting procedures. Collaboration with field engineers and ongoing training are key parts of the role.

Qualifications

• 3+ years of IT support, systems administration, or network administration.
• Associate degree in technology-related field or equivalent experience.
• Strong knowledge of Windows OS and basic Windows Server administration.
• Familiarity with antivirus/endpoint security solutions.
• Solid networking fundamentals and firewall awareness.
• Excellent customer service and communication skills.

Responsibilities

• Monitor alerts and respond to ticketing system requests.
• Provide remote and on-site IT support for desktops, servers, storage, and networking devices.
• Perform server patching, workstation maintenance, and firewall upgrades.
• Collaborate with engineers to resolve issues and implement projects.
• Create and maintain technical documentation and knowledge base articles.
• Participate in on-call rotation roughly every 8–10 weeks.
• Deliver training and knowledge sharing sessions.

Skills

Customer service

Communication skills

Troubleshooting

Multitasking

Team collaboration

Independent work

Education

Associate degree in technology or related field

Tools

Windows OS

Windows Server

Endpoint security

Networking concepts

Firewall basics

Job description

Beacon Technologies, Inc. in Lafayette, CO seeks an IT Support Engineer to join our Managed Services team. You will provide desktop/app support, systems administration, networking, and firewall management, delivering prompt assistance with a strong customer-service mindset.

Responsibilities include monitoring alerts, handling tickets, proactive maintenance, on-call shifts, and documenting procedures. Collaboration with field engineers and ongoing training are key parts of the role.