IT Support Engineer II: Hybrid Role in Security & Compliance

isienterprises; Herndon (VA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Generous PTO

Hybrid schedule

Growth & training

Collaborative culture

Job summary

ISI is seeking a proactive Support Engineer II to join the IT team in a fast-paced environment. You will deliver top-notch technical support, monitor system health, and ensure compliance with CMMC and NIST 800-171 standards.

You will handle server and user support, admin tasks, and network troubleshooting while contributing to SOP development and documented processes. A hybrid work schedule and professional growth opportunities are offered.

Qualifications

• This position requires applicants to have current, interim eligibility or previous security clearance.
• Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
• Interim clearances will be accepted for consideration.
• All clearances are encouraged to apply.
• U.S. citizenship is required by federal regulation
• 4 to 6 years working in an IT Support Focused role (minimum)
• CompTIA A+
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
• Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, and mobile device management.
• Understanding of cloud computing (SaaS, PaaS, IaaS, DaaS) concepts.
• Experience troubleshooting basic hardware & software issues
• Experience utilizing ticketing systems and remote management tools
• Strong communication, problem-solving, and time management abilities.
• Ability to work both independently and collaboratively in a fast-paced setting.
• Experience with Service Level Agreements (SLAs) and SOP creation.
• Detail-oriented with a proactive approach to troubleshooting and continuous improvement

Responsibilities

• Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
• Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems
• Assist with resolving basic API integrations and connectivity issues.
• Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
• Perform end user management and account provisioning.
• Utilize Remote Monitoring and Management (RMM) tools to track alerts and provide remote desktop support.
• Diagnose and escalating network issues, including Wi-Fi and LAN connectivity.
• Conduct proactive system health checks to maintain operational efficiency.
• Handle Personally Identifiable Information (PII) with strict adherence to security protocols.
• Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
• Maintain detailed and accurate documentation of support activities while ensuring data security.
• Work closely with team members to ensure efficient issue resolution.
• Follow and enhance standardized processes and checklists to improve service quality.
• Assist in developing and refining Standard Operating Procedures (SOPs) to enhance service delivery and compliance.

Skills

IT Support Experience

CompTIA A+

AZ-900

MS-900

Microsoft 365 Knowledge

Azure Active Directory

Teams

Google Workspace

VPNs

DNS

Mobile Device Management

Cloud Computing Concepts

Hardware & Software Troubleshooting

Ticketing Systems

Remote Management Tools

SLA & SOP

Communication & Time Management

Tools

Azure

Google Workspace

RMM Tools

Microsoft 365

Job description

ISI is seeking a proactive Support Engineer II to join the IT team in a fast-paced environment. You will deliver top-notch technical support, monitor system health, and ensure compliance with CMMC and NIST 800-171 standards.

You will handle server and user support, admin tasks, and network troubleshooting while contributing to SOP development and documented processes. A hybrid work schedule and professional growth opportunities are offered.