IT Support Engineer II - Hybrid, Growth & Compliance

ISI; Herndon (VA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Flexible hybrid work schedule

Professional growth & training

Collaborative culture

Job summary

ISI is seeking a proactive Support Engineer II to join our IT team. You will deliver frontline IT support, manage user accounts, and troubleshoot Windows, Mac, and Linux systems while ensuring security compliance with CMMC and NIST 800-171.

We offer a competitive salary and a comprehensive benefits package with a flexible hybrid schedule. You’ll gain exposure to Azure, Google Workspace, and RMM tools, growing in a fast-paced, security-focused environment.

Qualifications

• This position requires current, interim eligibility or a prior security clearance.
• U.S. citizenship is required by federal regulation.
• 4–6 years IT support-focused experience; strong Microsoft 365, Azure and Google Workspace skills.

Responsibilities

• Provide first-line IT support for requests via email and ticketing systems.
• Perform basic admin tasks in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems.
• Assist with API integrations and connectivity issues.
• Set up desktops, laptops, monitors, and peripherals.
• Manage end-user accounts and provisioning; use RMM tools for remote support.
• Diagnose network issues including Wi‑Fi and LAN; conduct system health checks.
• Maintain security documentation and ensure compliance with CMMC / NIST 800-171.

Skills

Customer support

Troubleshooting

Remote desktop

SLAs

SOP creation

Communication

Time management

Teamwork

Education

CompTIA A+

Microsoft Azure Fundamentals (AZ-900)

Microsoft 365 Fundamentals (MS-900)

Tools

Azure

Google Workspace

VPNs

DNS

Mobile device management

RMM tools

Ticketing systems

Azure Active Directory

Teams

Job description

ISI is seeking a proactive Support Engineer II to join our IT team. You will deliver frontline IT support, manage user accounts, and troubleshoot Windows, Mac, and Linux systems while ensuring security compliance with CMMC and NIST 800-171.

We offer a competitive salary and a comprehensive benefits package with a flexible hybrid schedule. You’ll gain exposure to Azure, Google Workspace, and RMM tools, growing in a fast-paced, security-focused environment.