IT Support Engineer - IAM, Onboarding & Automation (Equity)

Stability AI; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

The role emphasizes hands-on troubleshooting across macOS, Windows, and cloud apps, administration of Okta and Google Workspace, and collaboration with Security, People, Legal, Finance,

Qualifications

• Experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
• Experience administering Google Workspace and device-management tools such as Kandji or similar platforms.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud application issues
• Own employee onboarding and offboarding, including device setup, account provisioning, and application access
• Configure, deploy, secure, track, and maintain laptops and other IT equipment
• Administer Okta, Google Workspace, Kandji, and other core workplace systems
• Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
• Maintain accurate asset inventory, access records, operational processes, and IT documentation
• Resolve technical issues independently and elevate complex security or infrastructure matters when needed
• Support access reviews, compliance initiatives, and incident-response activities
• Identify and implement improvements to IT workflows, support processes, and the employee experience
• Build basic automations and integrations that reduce manual work and improve operational efficiency
• Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
• Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

Skills

IT support

Desktop support

Systems administration

Troubleshooting

Communication

Tools

Google Workspace

Kandji

Jamf

Okta

Job description

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

The role emphasizes hands-on troubleshooting across macOS, Windows, and cloud apps, administration of Okta and Google Workspace, and collaboration with Security, People, Legal, Finance,