IT Support Engineer

Stability AI; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

The role emphasizes hands-on troubleshooting across macOS, Windows, and cloud apps, administration of Okta and Google Workspace, and collaboration with Security, People, Legal, Finance,

Qualifications

• Experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
• Experience administering Google Workspace and device-management tools such as Kandji or similar platforms.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud application issues
• Own employee onboarding and offboarding, including device setup, account provisioning, and application access
• Configure, deploy, secure, track, and maintain laptops and other IT equipment
• Administer Okta, Google Workspace, Kandji, and other core workplace systems
• Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
• Maintain accurate asset inventory, access records, operational processes, and IT documentation
• Resolve technical issues independently and elevate complex security or infrastructure matters when needed
• Support access reviews, compliance initiatives, and incident-response activities
• Identify and implement improvements to IT workflows, support processes, and the employee experience
• Build basic automations and integrations that reduce manual work and improve operational efficiency
• Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
• Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

Skills

IT support

Desktop support

Systems administration

Troubleshooting

Communication

Tools

Google Workspace

Kandji

Jamf

Okta

Job description

IT Support Engineer

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

What You’ll Do

• Provide timely technical support across hardware, software, identity, network, and cloud application issues


• Own employee onboarding and offboarding, including device setup, account provisioning, and application access


• Configure, deploy, secure, track, and maintain laptops and other IT equipment


• Administer Okta, Google Workspace, Iru / Kandji , and other core workplace systems


• Support identity and access management, SSO, MFA, endpoint security, and SaaS applications


• Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux


• Maintain accurate asset inventory, access records, operational processes, and IT documentation


• Resolve technical issues independently and elevate complex security or infrastructure matters when needed


• Support access reviews, compliance initiatives, and incident-response activities


• Identify and implement improvements to IT workflows, support processes, and the employee experience


• Build basic automations and integrations that reduce manual work and improve operational efficiency


• Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives


• Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

What You’ll Bring

• Experience in IT support, desktop support, systems administration, or a related technical role


• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications


• Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms


• Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration


• Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub


• Strong troubleshooting skills and the ability to independently manage issues through resolution


• Clear written and verbal communication skills


• Strong attention to detail and the ability to manage multiple requests and priorities


• A security-conscious, service-oriented approach to supporting employees


• Interest in generative AI, automation, and emerging workplace technologies

Nice to Have

• Experience supporting a globally distributed or remote workforce


• Familiarity with Linux, AWS, or Google Cloud environments


• Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools


• Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases


• Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities


• Experience working within an AI, machine learning, research, or developer-focused organization


• Exposure to internal AI assistants, MCP integrations, or agentic workflows

Equal Employment Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.

Compensation

The annual salary range for this role is $85,000–$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.