IT Support Engineer - Helpdesk & Training

MONARCH; Albemarle (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Monarch Healthcare in North Carolina is seeking an Information Technology Engineer to provide IT assistance to agency staff and resolve user issues as they arise. The role supports asset QA, procurement, and ongoing IT operations across multiple sites with a focus on reliability and service quality.

You will train staff on computer and telecom systems, assist with new equipment installations, and work with a team to maintain hardware and software, including OS upgrades.

Qualifications

• Associates in Information Technology or a high school diploma is required.
• 0–1 year of information technology experience is required.
• Strong customer service and problem-solving skills are expected.

Responsibilities

• Assist with QA of IT assets and procurement for agency equipment.
• Maintain IT assets to ensure optimal telecommunications and computer resources.
• Provide user training on computers and telecom systems and assist with installations.
• Collaborate with team to analyze and maintain hardware/software and upgrade OS/applications.
• Troubleshoot a range of hardware/software issues and perform root cause analysis.
• Deliver courteous, professional support and document requests in the helpdesk system.
• Adhere to HIPAA security standards and provide on-call support as needed.
• Attend meetings and trainings and stay-certified in required programs.

Skills

Computer Science Experience

Information Technology Experience

Education

Associates in Information Technology

High School Diploma

Job description

Monarch Healthcare in North Carolina is seeking an Information Technology Engineer to provide IT assistance to agency staff and resolve user issues as they arise. The role supports asset QA, procurement, and ongoing IT operations across multiple sites with a focus on reliability and service quality.

You will train staff on computer and telecom systems, assist with new equipment installations, and work with a team to maintain hardware and software, including OS upgrades.