Information Technology Engineer

MONARCH; Albemarle (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Monarch Healthcare in North Carolina is seeking an Information Technology Engineer to provide IT assistance to agency staff and resolve user issues as they arise. The role supports asset QA, procurement, and ongoing IT operations across multiple sites with a focus on reliability and service quality.

You will train staff on computer and telecom systems, assist with new equipment installations, and work with a team to maintain hardware and software, including OS upgrades.

Qualifications

• Associates in Information Technology or a high school diploma is required.
• 0–1 year of information technology experience is required.
• Strong customer service and problem-solving skills are expected.

Responsibilities

• Assist with QA of IT assets and procurement for agency equipment.
• Maintain IT assets to ensure optimal telecommunications and computer resources.
• Provide user training on computers and telecom systems and assist with installations.
• Collaborate with team to analyze and maintain hardware/software and upgrade OS/applications.
• Troubleshoot a range of hardware/software issues and perform root cause analysis.
• Deliver courteous, professional support and document requests in the helpdesk system.
• Adhere to HIPAA security standards and provide on-call support as needed.
• Attend meetings and trainings and stay-certified in required programs.

Skills

Computer Science Experience

Information Technology Experience

Education

Associates in Information Technology

High School Diploma

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday - Friday (8:00 am - 5:00 pm)

Pay Range Minimum:

$18.00

Education We’re Looking for:

Associates: Information Technology, High School Diploma (Required)

Certifications We’re Looking For:

Drivers License (Valid) - USA

Experience We’re Looking For:

Computer Science Experience| 0-1 Years| RequiredInformation Technology Experience| 0-1 Years| Required

Job Description Summary:

The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur.

What You’ll Do:

• Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment.
• Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources.
• Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
• Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
• Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform “root cause analysis” in conjunction with users with varying technical knowledge.
• Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
• Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
• Follow and maintain HIPAA standards for various levels of security and confidentiality.
• Provide on-call support as assigned.
• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas.
• Demonstrate knowledge of emergency procedures and assists in crisis situations.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Drive and travel as required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should [e-mail] call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

Information Technology