Information Technology Engineer

Monarch; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Professional development support

Job summary

Monarch Healthcare in North Carolina is seeking an Information Technology Engineer to provide IT assistance to agency staff, resolve user issues, and ensure secure handling of information in a healthcare setting.

The role involves asset QA, equipment procurement support, staff training, and collaboration on hardware/software upgrades across multiple sites, while maintaining HIPAA standards and offering on-call support as needed.

Qualifications

• Associates degree in Information Technology or related field (0-1 years experience)
• High School Diploma required
• Driver's License valid - USA

Responsibilities

• Provide IT assistance to agency staff by fielding questions and resolving user problems.
• Assist in QA of IT assets, inventory, and procurement processes for agency equipment.
• Provide training for staff on computers and telecommunications systems and assist with new equipment installations at various sites.
• Maintain and upgrade hardware and software; assist with OS and app installations as needed.
• Troubleshoot hardware and software issues; perform root-cause analysis with users of varying technical levels.
• Deliver courteous, professional helpdesk support over the phone and track requests in the helpdesk system.
• Follow HIPAA standards for security and confidentiality; provide on-call support as assigned.
• Attend meetings and training; maintain required certifications and comply with policies and regulations.
• Travel and drive as required; assist in crisis situations and emergencies.

Skills

Computer Science

IT Support

Education

Associate's degree in Information Technology

High School Diploma

Job description

Scheduled Weekly Hours: 40 Schedule: Monday - Friday (8:00 am - 5:00 pm) **Must reside in or near North Carolina** Pay Range Minimum: $18.00 Education We're Looking for: Associates: Information Technology, High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Computer Science Experience| 0-1 Years| Required Information Technology Experience| 0-1 Years| Required

Job Description Summary:

The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur.

What You'll Do:

• Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment.
• Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources.
• Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
• Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
• Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform "root cause analysis" in conjunction with users with varying technical knowledge.
• Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
• Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
• Follow and maintain HIPAA standards for various levels of security and confidentiality.
• Provide on-call support as assigned.
• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas.
• Demonstrate knowledge of emergency procedures and assists in crisis situations.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Drive and travel as required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

MonarchHealthcare is an EqualOpportunityEmployer MonarchHealthcare offers opportunities as diverse as the people we support and the communities we serve. MonarchHealthcareis an equalopportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

MonarchHealthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

Department: Information Technology

Since1958, MonarchHealthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at MonarchHealthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At MonarchHealthcare, you’ll see the impact of your work every day when a man with a disability achieveshis dream of findinga job, when a woman strugglingwith addiction walks into treatment for the first time or when a child facing amental health crisis finds comfort and support. You can make a difference.

MonarchHealthcare is nationally accreditedby The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call [phone] or visit www.MonarchNC.org.