IT Support Engineer - Helpdesk ServiceDesk (Work from home)

EasyITGuys LLC.; St. Croix Falls (WI); Remote; USD 34,000 - 62,000; Full time

Job summary

EasyITGuys is seeking an IT Sales & Support Engineer to help customers remotely across the U.S. The role blends technical support with sales, focusing on solving IT challenges, providing consulting, and building long-term client relationships.

Work in a fast-paced MSP environment with opportunities for growth, training, and professional development. 100% remote role, standard business hours, full-time, hourly compensation.

Qualifications

• Experience in IT sales, support, and consulting for business clients.
• Ability to balance support and sales while identifying client needs.
• Strong customer relationship and communication skills.

Responsibilities

• Provide technical IT support and consulting for business clients.
• Troubleshoot IT challenges and implement software solutions.
• Develop relationships and drive customer satisfaction while matching solutions to needs.
• Collaborate with clients and internal teams to deliver value in a fast-paced MSP environment.

Skills

IT Sales

Customer Service

Technical Troubleshooting

Remote Work

Education

AS/BS Degree preferred

Tools

ConnectWise

Microsoft 365

Keeper Password Manager

Monday.com

Repairshopr

Job description

Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!

About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

Learn more about us: About Us | Client Ticket Surveys | Public Reviews

Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok

The Opportunity

Position: IT Sales & Support Engineer / Consultant / Specialist

Location: 100% Remote (U.S. only)

Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST

Type: Full-Time, Hourly

What You’ll Do

• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales—help clients while identifying their technology need
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For

Industry Experience

• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

Support & Systems (Highly Desirable)

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
• Monday.com

Devices & Infrastructure

• Fortinet Firewalls, Switches, APs
• SonicWALL Firewalls, Switches, APs
• Ubiquiti Routers, Switches, and APs

Additional Skills

• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

• Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard

• Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
• Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
• Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get – Be Part of Something Bigger

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.

• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
• Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
• Future-Focused – 401K & Retirement Benefits to build financial security.
• Professional Growth – Continuously level up your skills, knowledge, and expertise
• Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
• Your Voice Matters – A small-business culture where your ideas make an impact.
• High-Energy, Fast-Paced Work – A team of go-getters who love what they do.

Ready to Join the Team?