Computer Repair - Tech Support - Computer Sales - Field Support

Jobsoid Inc.; St. Croix Falls (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401K savings plan

Paid time off

Growth opportunities

Job summary

EasyITGuys in Saint Croix Falls, WI is seeking an experienced IT professional for a hands-on role that blends computer repair, IT support, and sales. This in-person position offers hybrid options and requires diagnosing complex issues, clear communication, and delivering top-tier customer experiences.

You’ll perform repairs, provide remote support, and conduct field visits while collaborating with residential and business teams. Local candidates within 30 miles of our HQ are encouraged to apply.

Qualifications

• 3+ years of IT support and troubleshooting experience.
• 2+ years of sales and customer service experience.
• 1+ year of on-site field support experience (onsite troubleshooting, networking, IT services).
• Proficiency in Windows OS and Microsoft 365.
• Excellent communication skills and ability to explain tech to non-technical users.
• Local candidates within 30 miles of Saint Croix Falls, WI.

Responsibilities

• Diagnose and repair hardware and software issues for residential and business clients.
• Provide in-person IT support at the Service Center and on-site visits as needed.
• Assist customers with IT solutions, product recommendations, and security options.
• Coordinate with remote teams and other service centers to service clients.

Skills

IT support troubleshooting

Sales & customer service

Field support onsite

Windows OS & Microsoft 365

Strong communication

Local candidates 30 miles

Education

AS/BS degree in IT or related field

Job description

Local Candidates Only – Must be within 30 miles of our headquarters in Saint Croix Falls, WI or planning to move to the area.

Are You Our Next Team Member?

Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you! This is NOT an entry-level position—we’re looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise.

About EasyITGuys

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.

The Opportunity

• Team: Residential Support Team (Works Across ALL Teams: Residential & Business)


• Position: Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options)


• Location: 344 N Washington Street, Saint Croix Falls, WI (Service Center #001)


• Schedule Options: 9:00 AM – 5:30 PM (Solutions Role), 9:45 AM – 6:15 PM (Repair & Support Role)


• Client Type: Residential (Home Users) & Business Support

As part of the Residential Support Team, you’ll work in person at our Service Center, handling the majority of physical support needs for all teams— including Business & Residential Support.

This role is highly collaborative, working closely with:

• Other Service Centers to support local and regional clients.


• Remote Teams (Home Support & Business Support) to coordinate repairs, sales, and field service.

Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills.

What You’ll Do

This role combines technical troubleshooting, in-person repairs, and IT sales. You’ll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.

Key Responsibilities

• Diagnose and repair computer hardware and software issues for residential & business clients.


• Provide in-person technical support – Troubleshoot and resolve problems onsite at the Service Center.


• Assist customers with IT solutions – Recommend products, memberships, security options, and other tech services.


• Perform field support – Conduct onsite service visits for installations, troubleshooting, and repairs.


• Manage multiple tasks efficiently – Handle repairs, sales inquiries, remote support sessions, and phone calls.


• Answer inbound calls and assist walk-in clients – Help customers find solutions in-store, over the phone, and via remote support.


• Work closely with the Business & Residential Teams – Communicate via Microsoft Teams to coordinate service and client needs.


• Keep up with industry trends – Stay updated on the latest technology solutions and best practices.

This is not just a repair job—you will play a key role in client interactions, service coordination, and IT solutions recommendations.

Who We’re Looking For

Required Skills & Experience

• 3+ years of IT support & troubleshooting experience


• 2+ years of sales and customer service experience


• 1+ years of experience in field support (onsite troubleshooting, networking, or IT services)


• Strong technical aptitude & passion for IT


• Local candidates only – Must be within 30 miles of Saint Croix Falls, WI


• Proficiency in Windows OS & Microsoft 365


• Ability to diagnose, repair, and replace hardware components


• Experience installing operating systems, software, and drivers


• Excellent communication skills – Ability to explain tech solutions to non-technical users


• Physical ability to stand for an entire shift & perform onsite visits as needed

Bonus Points – Preferred Skills

• Typing speed of 60+ WPM


• Experience working at an MSP or MSSP (3-5+ years preferred)


• Networking experience (Firewall/Router & Networking troubleshooting)


• Sales expertise in IT services, hardware, and security solutions


• IT Certifications (CompTIA, Microsoft, Cisco, etc.)


• AS/BS Degree in IT or related field

What You Get – Build Your Future With Us

At EasyITGuys, we don’t just offer jobs—we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment.

• Competitive Pay & Compensation Accelerators – Base pay + profit sharing incentives based on performance.


• Comprehensive Benefits – Medical, Dental, & Vision Insurance to support your well-being.


• Future-Focused – 401K & Retirement Benefits to help secure your financial future.


• Professional Growth – Continuously expand your skills, knowledge, and expertise.


• Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.


• Your Voice Matters – A small-business culture where your ideas and feedback are valued.


• Exciting & Fast-Paced Work – Every day brings new challenges and learning opportunities.


• Location: 344 N Washington Street, Saint Croix Falls, WI


• Hours: Monday – Friday, 9:00 AM – 6:15 PM (Varies by Role)