IT Support Engineer

TechnologyAdvice; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Flex Fridays

Remote-First Culture

Flexible PTO

Health Coverage

Insurance Protection

401K with Match

Paid Parental Leave

Wellness Perks

Pet Insurance

Speaker Series Bonus

Book Reimbursement

Bucket List Benefit

In-Office Perks

Job summary

TechnologyAdvice is seeking an IT Support Engineer to deliver reliable, hands-on technology support across the organization. This role owns day-to-day ticket management, technical troubleshooting, hardware logistics, and strategic IT projects while serving as a point of contact for complex issues.

The IT Support Engineer will work closely with the broader IT team to strengthen support practices, improve security and access management, and ensure employees remain productive across Mac, Windows,

Qualifications

• 2+ years of IT experience across end-user support, security, networks, and remote environments.
• SaaS-centric environment experience with Google Workspace or Office 365 and cloud-management tools.
• Experience supporting Mac and Windows environments for 100+ team members.

Responsibilities

• Own day-to-day IT support including ticket management and troubleshooting.
• Investigate complex issues, determine root causes, and plan fixes beyond guides.
• Coordinate priorities with the IT team and maintain consistent support practices across the org.
• Configure and support networks, Google Workspace, device-management platforms across Mac/Windows.
• Improve onboarding, security, access-management processes, and protect company systems.
• Manage hardware logistics: procurement, inventory, repairs, upgrades.
• Oversee vendor relationships to ensure reliable service and value.
• Identify recurring issues and drive improvements with stakeholders.

Skills

IT support

Mac & Windows

Google Workspace

Office 365

Slack

MDMs

Troubleshooting

Remote work

Tools

Slack

MDMs

Google Workspace

Job description

Hi, we’re TechnologyAdvice.

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world’s leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We’re a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and strategic IT projects while serving as a point of contact for complex or unfamiliar issues. The IT Support Engineer will work closely with the broader IT team to strengthen support practices, improve security and access management, and ensure employees remain productive across Mac, Windows, and cloud-based environments. You must have 2+ years of broad IT experience to succeed in this role.

Location: United States

What you’ll do

• Own day-to-day, hands-on IT support including ticket management, technical troubleshooting and strategic projects.
• Serve as a technical point of contact, investigating complex or unfamiliar issues, identifying root causes and determining the best path forward beyond standard troubleshooting guides.
• Partner with the IT team to coordinate priorities, share relevant context and maintain consistent support practices across the organization.
• Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments.
• Improve onboarding, offboarding, security and access-management processes to ensure employees are productive and company systems remain protected.
• Manage hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements and upgrades.
• Manage technology-vendor relationships, ensuring reliable service and strong value for the business.
• Identify recurring issues and process gaps, recommend improvements and lead projects through completion while communicating clearly with technical and non-technical stakeholders.

Who you are

• 2+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 100+ team members.
• Background supporting both Mac and Windows environments for end users.
• Strong troubleshooting and critical-thinking skills, with the ability to investigate unfamiliar issues, identify root causes and determine the best path forward rather than relying only on predefined instructions.
• Ability to think strategically, anticipate challenges and recommend improvements that strengthen IT operations.
• Demonstrated ownership and sound judgment, including the ability to make decisions, communicate risks and know when escalation is appropriate.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Organized and detail-oriented, with the ability to manage multiple priorities and adapt quickly as business needs change.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary RangeWe seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision.Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

$65,000—$75,000 USD

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.