IT Support Engineer - Field & Remote Tech

Lumosfiber; High Point (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid Time Off & Paid Holidays

401K plan with employer contribution

Employee Assistance Program

Discounts on Lumos Fiber Internet

Job summary

Lumosfiber is hiring a full-time IT Jr. Engineer – Support Technician to provide technical support across locations. In this role, you will manage user accounts, resolve technical issues, and provide guidance to the Helpdesk team. You’ll also conduct installations, maintain documentation, and participate in a rotating on-call schedule.

The ideal candidate should possess strong troubleshooting skills, technical support experience, and proficiency in Microsoft products. This position includes benefits like comprehensive health coverage, 401K plans, and paid time off.

Qualifications

• Minimum of 2 years experience in a technical support role.
• Proficient in troubleshooting hardware and software.
• Experience with .NET environment.

Responsibilities

• Provide on-site technical support and resolve tickets.
• Install and configure hardware/software.
• Manage user accounts and enforce security policies.

Skills

Microsoft networking

Cisco networking

Microsoft Office applications

IP phone systems

LAN/WAN troubleshooting

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Certified Professional (MCP)

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

Lumosfiber is hiring a full-time IT Jr. Engineer – Support Technician to provide technical support across locations. In this role, you will manage user accounts, resolve technical issues, and provide guidance to the Helpdesk team. You’ll also conduct installations, maintain documentation, and participate in a rotating on-call schedule.

The ideal candidate should possess strong troubleshooting skills, technical support experience, and proficiency in Microsoft products. This position includes benefits like comprehensive health coverage, 401K plans, and paid time off.