Fiber Operations Technician I (Remote)

Lumos; Charleston (SC); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Bonus options

PTO & Holidays

HSAs/FSAs

Life and disability insurance

EAP

Job summary

Lumos is hiring an Operations Service Technician I to install, test, and maintain fiber services for homes and businesses. You will set up fiber facilities, configure routers, switches, and ONTs, and work with the SOC to ensure seamless connectivity.

This hybrid role requires dispatches to customer sites, strong customer interaction skills, and the ability to handle a range of provisioning and troubleshooting tasks in the field.

Qualifications

• High School Diploma or equivalent required.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Ability to use MS Office Suite for data entry and ticket processing.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment.
• Configures Wi-Fi: SSID settings, Guest Network Access & firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (gateways, routers, switches).
• Performs other duties and cross-functional projects as needed.

Skills

Customer service

MS Office

Communication

Detail oriented

Education

High School Diploma or equivalent

Tools

Zhone

SmartRG

AirTies

Job description

Lumos is hiring an Operations Service Technician I to install, test, and maintain fiber services for homes and businesses. You will set up fiber facilities, configure routers, switches, and ONTs, and work with the SOC to ensure seamless connectivity.

This hybrid role requires dispatches to customer sites, strong customer interaction skills, and the ability to handle a range of provisioning and troubleshooting tasks in the field.