IT Support Engineer Field and Helpdesk

Albuquerque Computer & Electronics Recycling Co.; Albuquerque (NM); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Albuquerque Computer & Electronics Recycling Co. seeks an IT Support Engineer to perform hands-on fieldwork and remote helpdesk support across Windows, macOS, Linux, and UNIX systems.

You will resolve issues, install endpoints, and contribute to projects while delivering high-quality service to clients. The role combines field work with remote support, requiring strong technical knowledge, documentation skills, and the ability to work with end-users and client stakeholders in a fast-paced MSP

Qualifications

• High school diploma or GED is required.
• 1+ years of technical support experience (help desk, service desk, desktop support).
• Strong knowledge of Windows OS, networking fundamentals, and Microsoft 365.
• Experience with Windows Server environments (2016+).
• Proficient with remote support tools and ticketing systems.
• Familiar with system imaging, endpoint security, and cloud platforms.
• Typing 35 WPM minimum (50+ WPM desired).
• Valid driver’s license and reliable transportation for field work.

Responsibilities

• Deliver Tier 1 and 2 support for hardware, software, and networking across Windows, macOS, Linux, and UNIX.
• Troubleshoot on-site and remote OS and connectivity issues.
• Install, configure, and manage endpoint systems and applications.
• Provide virtual desktop support and connectivity assistance.
• Document all service activities in the ticketing system and communicate status.

Skills

Windows OS

Networking fundamentals

Microsoft 365

Linux/UNIX

Remote support tools

Ticketing systems

Typing 50+ WPM

Education

High school diploma or GED

Bachelor’s or Associate’s Degree in IT or related field

IT Certifications (A+, Network+, Server+, MCSA, Microsoft Fundamentals, ACMT, ACSP)

ITIL v4 Foundations

Tools

Remote support tools

Ticketing systems

Endpoint management

Cloud platforms

Job description

Future Opening: IT Support Engineer Field and Helpdesk

• 401(k) matching
• Health insurance
• Paid time off

About Us

We’re a dynamic Managed Services Provider (MSP) offering comprehensive IT solutions to small and mid-sized businesses. Our services include endpoint management, networking, cloud infrastructure, cybersecurity, data protection, and more. We’re known for delivering responsive support, deep technical knowledge, and a personalized client experience. We're seeking a skilled IT Support Engineer who can thrive in both helpdesk and field environments.

Position Overview

This role combines hands-on fieldwork with remote technical support across various systems, networks, and cloud platforms. You’ll work closely with end-users, internal teams, and client stakeholders to resolve issues, complete installations, and deliver high-quality service.

Key Responsibilities

Technical Support & Troubleshooting

• Deliver Tier 1 and Tier 2 support for hardware, software, and networking issues across Windows, macOS, Linux, and UNIX systems
• Troubleshoot and repair operating system and connectivity problems (on-site and remote)
• Install, configure, and manage endpoint computing systems and applications
• Provide virtual desktop support and assist with connectivity issues
• Use remote support tools and knowledge base resources for diagnostics and resolution

Customer Service & Communication

• Respond to service requests promptly and clearly communicate status updates
• Document all service activities in the ticketing system
• Provide users with guidance to avoid recurring issues
• Escalate complex issues while maintaining ownership and communication

System Maintenance & Projects

• Perform preventative maintenance and health checks on client systems
• Participate in IT projects including deployments, migrations, and rollouts
• Maintain security compliance (device security, account access, documentation)
• Contribute to process documentation and knowledge base development
• Support disaster recovery plans and cloud-based backup systems

Minimum Qualifications

• High school diploma or GED required
• Minimum of 1 years of experience in a technical support role (e.g., help desk, service desk, desktop support)
• Strong knowledge of Windows OS, networking fundamentals, and productivity suites (e.g., Microsoft 365)
• Experience supporting Windows Server environments (2016 and newer)
• Proficiency with remote support tools and ticketing systems
• Familiarity with system imaging, endpoint security, and cloud-based platforms
• Ability to type 35 WPM minimum
• Valid driver’s license and reliable transportation (for field work)

Required Technical Skills

• At least 1 years of PC support, diagnostics, and troubleshooting experience
• Working knowledge of PC hardware, OS configuration, and basic networking
• Experience installing, configuring, and supporting endpoint applications
• Intermediate-to-advanced experience supporting virtual desktops and remote users
• Solid grasp of MS Office applications and remote communication platforms
• Experience troubleshooting and supporting Linux/UNIX systems

Physical Requirements

• Ability to lift and carry up to 25 pounds unassisted
• Ability to climb and stand on ladders for extended periods of time

Desired Skills & Qualifications

• Bachelor’s or Associate’s Degree in IT, Computer Science, or related field
• IT Certifications such as A+, Network+, Server+, MCSA, Microsoft Fundamentals, ACMT, or ACSP
• ITIL v4 Foundations certification or experience in ITIL-aligned environments
• Experience supporting macOS and Apple hardware
• Typing speed of 50+ WPM
• Familiarity with ISO 2900 quality management or structured ITSM processes
• Proven ability to deliver excellent service in a fast-paced, client-focused IT environment

Why Join Us?

• Exposure to a wide range of modern and legacy technologies
• Growth opportunities through hands-on experience and training
• Flexible and collaborative work environment
• Opportunity to make a direct impact with clients and internal operations
• Compensation: $22.00 per hour

About Us

Our Mission Statement

We provide optimal end-of-life asset management and recycling of electronic equipment. Albuquerque Computer & Electronics Recycling Co. has been in business for over ten years and is the only certified electronics recycling company in New Mexico. We follow best industry practices for electronics with reuse being the highest form of recycling followed by recovery and disposal of electronics in an environmentally safe manner. We are a zero waste to landfill company. Our mission will significantly benefit the communities we serve, our state and our environment.

Albuquerque Computer & Electronics Recycling Co., (ACER) formerly Albuquerque Recycling Inc. (ARI) began operations in 2008. We have exceeded all expectations and have become the premier and most responsible electronics recycling company in New Mexico.

• Millions of pounds of electronics have been recycled here and we have safely diverted e-waste from entering our landfills.
• Our company has a skilled team of professional recyclers with a facility operator who is licensed by the New Mexico Environment Department.
• Our facility serves as a convenient drop‑off center for the general public and we provide collection pickup services to businesses, schools, organizations, agencies and institutions everywhere, including out-of-state.
• We provide the safest, most secure, state-of-the-art hard drive data erasure/eradication that meets all NIST 800-88 Standards, HIPAA standards, SoX and GLBA.
• You’ll want to know about our newest division, ABQ-IT, offering IT solutions with our technology partners that include Microsoft, Dell, HP, Lenovo and other channel partners.
• Reuse is the highest form of recycling and we are experts at testing and refurbishing all types of computing devices for that purpose. This is great for the environment and provides a wonderful opportunity for people who prefer to buy newer electronics and save money.

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Do you live in the Albuquerque, New Mexico area? *