IT Support Engineer - End User Support

Element Materials Technology; Enfield (CT); On-site; USD 50,000 - 75,000; Full time

Job summary

Element Materials Technology is seeking a Level 2 IT Support Technician in Enfield, CT to provide 2nd line support for IT Operations. The role includes supporting existing systems and assisting with migrations and new implementations, while ensuring excellent customer service.

The ideal candidate must have a computer-related degree or Microsoft certification and experience with server and desktop support.

Knowledge in Windows OS, Office Suite, and strong teamwork skills are essential.

Qualifications

• Significant server / desktop support experience.
• Experience leading rollouts, migrations and system upgrades.
• Ability to work on one's own initiative.

Responsibilities

• Provide 2nd line IT support for Windows OS, Microsoft Office, and Teams.
• Administer Microsoft Active Directory and MDM.
• Participate in incident and problem management using ServiceNow.

Skills

Windows OS

Microsoft Office 365

Networking

Windows Server

Customer service

Education

Computer related Degree or Microsoft Certification

Tools

VMware

Service Now

Job description

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This role is located in our Enfield, CT laboratory.

Please note: Sponsorship is not available for this opportunity.

Responsibilities

• 2nd line IT support – Windows OS, Microsoft Office, Teams, Ring Central. DCRM
• Administration of Microsoft AD, ADAXES
• Mobile Phone configuration and support using MDM (Intune)
• Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
• General PC / Server administration and maintenance including fault diagnostics and performance improvements
• New implementations, migrations, and upgrades

Skills / Qualifications

• Computer related Degree, Microsoft Certification or equivalent work experience
• Significant server / desktop support experience
• Excellentcustomer service skills and ability to work on own initiative
• Understands the importance of documentation and on time delivery
• Sound backup and system security practices
• Experience leading rollouts, migrations and system upgrades
• Very teamwork oriented
• Travel required up to approximately 10-15%

Experience within the following is required:

• Windows Server 2012 and 2016, including DNS, DHCP & WINS
• Microsoft Active Directory
• Microsoft Windows 11, 10, 7 and XP
• MS Teams, Ring Central
• Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
• Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Additional desirable skills:

• VMware
• Service Now (SNOW)
• Supporting and configuring mobile devices (Apple, Android and PDA)
• Cloud based technologies (Azure / AWS)
• Mimecast
• Dynamics CRM
• LIMS Experience

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)