IT Support Engineer - End User Support

Element Materials Technology; Town of Enfield (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Element Materials Technology is looking for a Level 2 IT Support Technician to join their Americas IT Operations Team in Enfield, CT. This role will focus on providing 2nd line support and will require a strong technical background in Windows, Office, and Networking.

Ideal candidates will have a computer-related degree or certification, along with significant experience in server/desktop support and excellent customer service skills. Element values diversity and offers a supportive work environment.

Qualifications

• Computer related Degree, Microsoft Certification or equivalent work experience.
• Significant server/desktop support experience.
• Excellent customer service skills.

Responsibilities

• Provide 2nd line IT support including Windows OS and Microsoft products.
• Administer Microsoft Active Directory.
• Participate in change management using ITIL best practices.

Skills

Windows OS

Microsoft Office

Office 365

Networking

Windows Server

Customer service

Education

Computer related Degree or Microsoft Certification

Tools

ServiceNow

VMware

Job description

Overview

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This role is located in our Enfield, CT laboratory.

Please note: Sponsorship is not available for this opportunity.

Responsibilities

• 2nd line IT support - Windows OS, Microsoft Office, Teams, Ring Central. DCRM
• Administration of Microsoft AD, ADAXES
• Mobile Phone configuration and support using MDM (Intune)
• Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
• General PC / Server administration and maintenance including fault diagnostics and performance improvements
• New implementations, migrations, and upgrades

Skills / Qualifications

• Computer related Degree, Microsoft Certification or equivalent work experience
• Significant server / desktop support experience
• Excellent customer service skills and ability to work on own initiative
• Understands the importance of documentation and on time delivery
• Sound backup and system security practices
• Experience leading rollouts, migrations and system upgrades
• Very teamwork oriented
• Travel required up to approximately 10-15%

Experience Required

• Windows Server 2012 and 2016, including DNS, DHCP & WINS
• Microsoft Active Directory
• Microsoft Windows 11, 10, 7 and XP
• MS Teams, Ring Central
• Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
• Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Additional desirable skills

• VMware
• Service Now (SNOW)
• Supporting and configuring mobile devices (Apple, Android and PDA)
• Cloud based technologies (Azure / AWS)
• Mimecast
• Dynamics CRM
• LIMS Experience

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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