Systems Analyst II

Datalab-US; Westminster (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

DataLab USA is seeking a System Support specialist in Westminster, CO to provide Tier 1–2 end-user and system support across Microsoft 365, Exchange Online, Intune, AD/Azure AD, and related platforms. The role requires strong troubleshooting and documentation skills, with collaboration across Infrastructure, Security, and Platform teams.

You will manage device provisioning, imaging, policy enforcement, and incident tracking in Jira, participate in Agile ceremonies, and help create runbooks and

Qualifications

• 3–5 years of experience in a System Support, Desktop Support, or IT Operations role.
• Strong hands-on experience with Microsoft 365 and Exchange Online.
• Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies).
• Solid working knowledge of Active Directory and identity troubleshooting.
• Experience with laptop imaging and endpoint lifecycle management.

Responsibilities

• Provide Tier 1 & 2 support for end-user and system issues across Microsoft 365 and endpoint platforms
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
• Troubleshoot email, identity, device, and access-related issues end to end
• Track, prioritize, and resolve incidents and requests using Jira
• Participate in Agile ceremonies and continuous improvement initiatives
• Create and maintain technical documentation, runbooks, and standard operating procedures
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Skills

Troubleshooting

Documentation

Customer service

Independent worker

Cross-functional team

Agile participation

System thinking

Education

Microsoft IT Certifications

ITIL Certification

Agile Certification

Tools

Microsoft 365

Exchange Online

Intune

Active Directory

Azure AD

Jira

Linux

SQL

Python

PowerShell

Job description

DataLab USA™is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

No sponsorship available for this position

Candidate must be local to Westminster, CO

Key Responsibilities

• Provide Tier 1 & 2 support for end-user and system issues across Microsoft 365 and endpoint platforms
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
• Troubleshoot email, identity, device, and access-related issues end to end
• Track, prioritize, and resolve incidents and requests using Jira
• Participate in Agile ceremonies and continuous improvement initiatives
• Create and maintain technical documentation, runbooks, and standard operating procedures
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Required Skills & Qualifications

• 3–5 years of experience in a System Support, Desktop Support, or IT Operations role
• Strong hands‑on experience with Microsoft 365 and Exchange Online
• Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
• Solid working knowledge of Active Directory and identity troubleshooting
• Experience with laptop imaging and endpoint lifecycle management
• Familiarity with JIRA in an IT support or Agile environment
• Strong troubleshooting, documentation, and customer service skills
• Ability to work independently while collaborating effectively with cross‑functional team
• Experience with Linux systems (administration or troubleshooting)
• Working knowledge of SQL or Python for reporting, diagnostics, or automation
• Familiarity with PowerShell scripting
• Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency
• Experience in hybrid Active Directory / Azure AD environments
• Understanding of ITIL concepts or service management best practices
• Relevant certifications (Microsoft, ITIL, Agile – a plus)

$70,000 - $90,000 a year

The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
• Company Holidays: Nine paid company holidays throughout the year.

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

Privacy Policy - DataLab USA™ | Targeting Better Results

Hybrid eligibility available after 6 months of onsite 5x/week

LOCAL CANDIDATES ONLY PLEASE