IT Support Engineer — Apple & SaaS Specialist

Stripe, Inc.; New York (NY); On-site; USD 107,000 - 161,000; Full time

Benefits offered by this job

Equity (possible)

401(k)

Medical, dental, vision

Wellness stipends

Job summary

Stripe, Inc. is seeking a Tier 1 Support Engineer to join the CorpTech Services team in AMER. You will provide in‑person IT helpdesk support for Apple devices, Google Workspace, Slack, Zoom, JIRA, and Confluence, and assist with onboarding and equipment provisioning.

The role requires hands-on troubleshooting, strong customer service, and the ability to work across the globe in a fast-paced environment. This position is based in New York and offers competitive benefits.

Qualifications

• 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
• Strong working knowledge of Atlassian systems (JIRA and Confluence).
• Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
• Working knowledge of imaging/endpoint management tools (DEP, FleetDM).
• Able to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and customer-service focused.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Respond to queries in person, email, Slack or ticketing system.
• Deliver hands-on support for executive devices (macOS, iOS), provisioning, configuration, secure migrations, and travel tech readiness.
• Enable high-stakes meetings and events through pre-checks, conferencing troubleshooting, and on-site support.
• Manage incident response, containment playbooks, and SLA-tiered ticket queues for high-sensitivity requests.
• Provide in-person IT HelpDesk support to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and verify issue resolution.
• Run diagnostics and troubleshoot IT scripts, systems, or automation.
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence).
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals).
• Facilitate provisioning of Stripe laptops for onboarding and fleet upgrades.
• Assist with new hire onboarding and training curriculum.
• Update and maintain IT documentation (external and internal).
• Onboard and support third-party vendors/contractors.
• Contribute to shared global IT off-boarding tasks.
• Maintain and provide technical assistance with office tech (printers, Zoom Rooms, schedulers).
• Own IT asset management and accurate records of required equipment.
• Promote IT best practices and escalate where needed.

Skills

IT HelpDesk experience

Apple systems knowledge

Google Workspace / Slack / Zoom

JIRA & Confluence

Scripting (Ruby Bash Python)

Imaging / endpoint management

Strong communication

Tools

JIRA

Confluence

DEP

FleetDM

Slack

Zoom

Job description

Stripe, Inc. is seeking a Tier 1 Support Engineer to join the CorpTech Services team in AMER. You will provide in‑person IT helpdesk support for Apple devices, Google Workspace, Slack, Zoom, JIRA, and Confluence, and assist with onboarding and equipment provisioning.

The role requires hands-on troubleshooting, strong customer service, and the ability to work across the globe in a fast-paced environment. This position is based in New York and offers competitive benefits.