IT Support Engineer — Apple & SaaS Specialist

Stripe, Inc.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stripe, Inc. is seeking a Tier 1 IT Support Engineer for the AMER CorpTech Services team to provide in-person and remote support. You’ll handle desktop, hardware, and software issues, provisioning for executives, and ensure smooth meetings through pre-checks and troubleshooting.

Ideal candidates have 2+ years in IT HelpDesk, strong Apple systems knowledge, and experience with Google Workspace, Slack, Zoom, JIRA, Confluence, and scripting. This is a fast-paced, global team role in San Francisco.

Qualifications

• 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Experience with Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
• Experience with Atlassian systems (JIRA and Confluence).
• Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
• Working knowledge of imaging/endpoint management tools (DEP, FleetDM).
• Ability to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and customer-service oriented.

Responsibilities

• Provide technical assistance and support for queries related to computer systems, hardware, and software.
• Respond to queries in person, email, Slack or ticketing system.
• Deliver hands-on support for executive devices (macOS, iOS), including provisioning and secure migrations.
• Ensure high-stakes meetings run smoothly with pre-checks and conferencing troubleshooting.
• Manage incident response and ticket queues for high-sensitivity executive requests.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and ensure issues are resolved.
• Run diagnostic programs and troubleshoot IT scripts, systems, or automation.
• Support and maintain tools like Google Workspace, Slack, Zoom, JIRA, Confluence.
• Troubleshoot Stripe-provided hardware and facilitate device provisioning for onboarding and fleet upgrades.
• Assist with onboarding and training curriculum; update IT documentation.
• Onboard and support third-party vendors and contractors; contribute to global off-boarding tasks.
• Maintain office technology and IT asset records; promote best practices with IT Systems and Infrastructure.

Skills

Customer service

Problem solving

Strong communication

Independent workload management

Team collaboration

Tools

Apple macOS/iOS

Google Workspace

Slack

Zoom

JIRA

Confluence

Ruby

Bash

Python

DEP

FleetDM

Job description

Stripe, Inc. is seeking a Tier 1 IT Support Engineer for the AMER CorpTech Services team to provide in-person and remote support. You’ll handle desktop, hardware, and software issues, provisioning for executives, and ensure smooth meetings through pre-checks and troubleshooting.

Ideal candidates have 2+ years in IT HelpDesk, strong Apple systems knowledge, and experience with Google Workspace, Slack, Zoom, JIRA, Confluence, and scripting. This is a fast-paced, global team role in San Francisco.