Global IT Support Engineer – Apple & SaaS

Stripe; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Stripe is seeking a Tier 1 IT HelpDesk specialist to provide on-site and remote support for computer systems, hardware and software. You will respond to queries, run diagnostics, and guide users through problem-solving while maintaining clear documentation.

The role requires at least 2+ years in IT HelpDesk, strong knowledge of Apple and cloud tools (Google Workspace, Slack, Zoom, JIRA, Confluence), and the ability to manage workload independently.

Qualifications

• Minimum 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
• Strong working knowledge of Atlassian systems (JIRA and Confluence).
• Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).
• Imaging/endpoint management tools (DEP, FleetDM) knowledge.
• Able to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and strong customer service focus.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving and follow up to ensure resolution.
• Run diagnostic programs and troubleshoot IT scripts, systems, or automation.
• Support and maintain SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence).
• Troubleshoot Stripe hardware (Mac, Chrome OS, iOS, peripherals).
• Provision laptops for onboarding and fleet upgrades.
• Assist with onboarding and training curriculum.
• Update and maintain IT documentation.
• Onboard and support third-party vendors and contractors.
• Contribute to global IT off-boarding tasks and responsibilities.
• Maintain office technology (printers, Zoom Rooms, room schedulers).
• Own IT asset management and accurate records.
• Promote best practices and escalate to IT Systems/Infrastructure.
• Create and update technology documentation for internal IT teams and Scale employees.

Skills

Interpersonal skills

Communication skills

Time management

Customer service mindset

Tools

Apple systems

Google Workspace

Slack

Zoom

JIRA

Confluence

Atlassian tools

DEP

FleetDM

Ruby

Bash

Python

Job description

Stripe is seeking a Tier 1 IT HelpDesk specialist to provide on-site and remote support for computer systems, hardware and software. You will respond to queries, run diagnostics, and guide users through problem-solving while maintaining clear documentation.

The role requires at least 2+ years in IT HelpDesk, strong knowledge of Apple and cloud tools (Google Workspace, Slack, Zoom, JIRA, Confluence), and the ability to manage workload independently.