Global IT Helpdesk Engineer for Apple & SaaS

Wwshemi; San Francisco (CA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Stripe is seeking a Tier 1 IT HelpDesk Engineer to deliver in-person, thoughtful support for computer systems, hardware, and software. You will handle inquiries via in-person, email, Slack or tickets, provisioning executive devices and ensuring secure migrations for new hires.

You will enable high-stakes meetings with thorough pre-checks and dedicated technical support, manage incident response, and support SPF tools like Google Workspace, Slack, Zoom, JIRA, and Confluence in a fast-paced global

Competenze

• 2+ years of IT HelpDesk experience.
• Strong working knowledge of Apple systems and software.
• Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
• Strong working knowledge of Atlassian systems (JIRA and Confluence).
• Understanding of script execution and troubleshooting (Ruby, Bash, Python).
• Working knowledge of imaging/endpoint management tools (DEP, FleetDM).
• Able to independently manage and prioritize workload and projects.
• Outstanding interpersonal and communication skills.
• Empathetic, humble, and customer-service oriented.

Mansioni

• Provide technical assistance and support for incoming queries related to computer systems, software and hardware.
• Respond to queries in person, email, Slack or ticketing system.
• Deliver hands-on support for executive devices (macOS, iOS), including provisioning and secure migrations.
• Enable high-stakes meetings and events with pre-checks and conferencing troubleshooting.
• Manage rapid incident response and SLA-tiered ticket queues for high-sensitivity requests.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers and vendors.
• Walk customers through problem-solving and follow up to ensure issues are resolved.
• Run diagnostic programs and troubleshoot IT scripts, systems, or automation.
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence).
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals).
• Assist with onboarding and training curriculum for new hires.

Conoscenze

MacOS expertise

iOS devices support

Google Workspace

Slack

Zoom

JIRA

Confluence

End-user support

Scripting (Ruby/Bash/Python)

Endpoint management

Strumenti

Google Workspace

Slack

Zoom

JIRA

Confluence

DEP

FleetDM

Descrizione del lavoro

Stripe is seeking a Tier 1 IT HelpDesk Engineer to deliver in-person, thoughtful support for computer systems, hardware, and software. You will handle inquiries via in-person, email, Slack or tickets, provisioning executive devices and ensuring secure migrations for new hires.

You will enable high-stakes meetings with thorough pre-checks and dedicated technical support, manage incident response, and support SPF tools like Google Workspace, Slack, Zoom, JIRA, and Confluence in a fast-paced global