IT Support Engineer

Systematix group; Waltham (MA); Hybrid; USD 55,000 - 83,000; Part time

Job summary

Systematix is seeking an experienced IT Support Engineer to provide corporate IT support for a global technology partner. You will troubleshoot hardware, software, and connectivity, support Windows 11 endpoints, and assist with Intune and Autopilot deployment.

The role involves onboarding/offboarding support, collaboration with global IT teams, and maintaining documentation. Onsite in the Greater Boston area is preferred, with remote candidates considered. Immediate start is encouraged.

Qualifications

• Experience in corporate IT support or IT Service Desk environments.
• Strong working knowledge of Windows 11, Microsoft 365, and enterprise endpoint technologies.
• Experience troubleshooting laptops, peripherals, mobile devices, and common business applications.
• Familiarity with Microsoft Intune, Windows Autopilot, and endpoint management practices.
• Experience supporting corporate executives and delivering high-quality customer service is an asset.
• Knowledge of basic networking concepts and connectivity troubleshooting.
• Familiarity with IT service management tools such as Jira Service Management or ServiceNow.

Responsibilities

• Provide timely and professional IT support to corporate employees and executives, troubleshooting hardware, software, and connectivity issues.
• Support Windows 11 endpoints, including Dell Latitude laptops and associated peripherals.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other Office applications.
• Assist with endpoint provisioning, configuration, and troubleshooting using Microsoft Intune and Windows Autopilot.
• Support employee onboarding and offboarding activities, including equipment setup, account access, and device configuration.
• Troubleshoot Microsoft Teams Rooms, conferencing equipment, headsets, and other audiovisual technologies.
• Perform basic network and connectivity troubleshooting, escalating complex issues to the appropriate infrastructure teams.
• Manage and resolve incidents and service requests through the organization's IT service management platform.
• Collaborate with global IT Operations, Service Desk, and Infrastructure teams to resolve technical issues efficiently.
• Maintain accurate documentation, knowledge base articles, and standard operating procedures.
• Deliver a positive end-user experience through clear communication, effective problem-solving, and timely follow-up.

Skills

Windows 11

Microsoft 365

End-user support

Communication skills

Troubleshooting

Onboarding/offboarding

Tools

Jira Service Management

ServiceNow

Microsoft Intune

Windows Autopilot

Job description

Systematix is currently looking for an experienced IT Support Engineer to provide corporate IT support for one of our global Technology and Industrial partners. This is an immediate opportunity to join a collaborative IT Operations team, providing hands-on technical support to corporate employees and executives during a temporary team absence.

ABOUT THE PROJECT

Our client is a global leader in technology and industrial solutions, supporting a diverse and geographically distributed workforce.
As an IT Support Engineer, you will provide day-to-day technical assistance to corporate associates, troubleshoot hardware and software issues, and help ensure the smooth operation of essential IT systems and services.
The successful candidate will be a resourceful, customer-focused IT professional who can quickly adapt to an established corporate environment, work independently, and deliver responsive, high-quality technical support.

ABOUT THE RESPONSIBILITIES

• Provide timely and professional IT support to corporate employees and executives, troubleshooting hardware, software, and connectivity issues.
• Support Windows 11 endpoints, including Dell Latitude laptops and associated peripherals.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other Office applications.
• Assist with endpoint provisioning, configuration, and troubleshooting using Microsoft Intune and Windows Autopilot.
• Support employee onboarding and offboarding activities, including equipment setup, account access, and device configuration.
• Troubleshoot Microsoft Teams Rooms, conferencing equipment, headsets, and other audiovisual technologies.
• Perform basic network and connectivity troubleshooting, escalating complex issues to the appropriate infrastructure teams.
• Manage and resolve incidents and service requests through the organization's IT service management platform.
• Collaborate with global IT Operations, Service Desk, and Infrastructure teams to resolve technical issues efficiently.
• Maintain accurate documentation, knowledge base articles, and standard operating procedures.
• Deliver a positive end-user experience through clear communication, effective problem-solving, and timely follow-up.

ABOUT THE QUALIFICATIONS

• Proven experience in corporate IT support, desktop support, or an IT Service Desk environment.
• Strong working knowledge of Windows 11, Microsoft 365, and enterprise endpoint technologies.
• Experience troubleshooting laptops, peripherals, mobile devices, and common business applications.
• Familiarity with Microsoft Intune, Windows Autopilot, and endpoint management practices.
• Experience supporting corporate executives and delivering high-quality customer service is an asset.
• Working knowledge of basic networking concepts and connectivity troubleshooting.
• Familiarity with IT service management tools such as Jira Service Management or ServiceNow.
• Excellent communication, interpersonal, and organizational skills.
• Strong troubleshooting abilities, sound judgment, and a proactive approach to resolving issues.
• Ability to work independently, prioritize competing requests, and become productive quickly in a new environment.
• Experience supporting audiovisual and Microsoft Teams conferencing technologies is an asset.

ABOUT THE ROLE

This is an urgent, 6-week contract opportunity, providing temporary coverage within our client's Corporate IT Operations team.
The role is preferably performed onsite at our client's office in the greater Boston area, although qualified remote candidates will also be considered.
Candidates who are available to start immediately or on short notice are strongly encouraged to apply.

AI DISCLOSURE

As part of our recruitment process, Systematix may use artificial intelligence (AI) tools to assist with resume screening, candidate matching, and recruitment administration. All hiring decisions are ultimately made by our recruitment and hiring teams.

ABOUT SYSTEMATIX

Systematix is a global Consulting and Resourcing firm headquartered in Canada, with offices across North America and the United Kingdom. We provide high-calibre consulting solutions to a diverse client base across government and private industry.
Systematix. Solutions Focused. People Driven.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We value diverse cultures, perspectives, and experiences and believe they strengthen our workforce and the communities we serve.

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